The Milestone Technology Program Terms and Conditions must be accepted by the identified company headquarters at the time of enrollment, thus covering the company at a global level. Any subsidiary that has a pre-existing relationship with Milestone will need to be listed via an addendum provided to the Program and will be bound by the same Program Terms and Conditions. 

Installed Integration Insights (III) is a tool that allows Milestone to capture data points about the Partner’s integrations through the embedding of identification information within the Partner’s integration source code. Through III, Milestone will capture the following data points: 

• Manufacturer name and integration name, which are identifiers that specify the integration’s origin and purpose. 

• Integration usage statistics, including version details of the integration. 

• Environment details, specifically information about the XProtect version used. 

Embedding the III code will be required by Milestone for all software and third-party driver integrations, specifically: 

• MIP plugins (including driver framework, access control and Transact) 

• Standalone (component) integrations 

• Protocol integrations 

During the Verification Phase, proof that the III code has been embedded in the integration’s source code is required for software and third-party driver integrations. The Milestone Verification team must also receive the exact manufacturer name, and the integration name used in the code. Milestone allows opting out of III tracking only when explicitly requested in writing by the end user. 

At least one integration needs to be successfully verified for you to be admitted into the Milestone Technology Partner Program. Successful verification includes receipt of the Milestone Partner Badge and identification as an official Milestone Technology Partner.  

When an integration is successfully verified, the partner will create a product page on the Milestone Technology Partner Finder. Please note that this is a requirement of the Program, and a page needs to be created shortly after completion of verification and then maintained with up-to-date content and available documentation, so that all Technology Partner Finder users, such as Channel Partners or end-users, can always rely on the information published on the mentioned pages. Please refer to Technology Partner Finder Terms & Conditions for more detailed information. 

Technical support is required from Milestone Technology Partners when an issue arises in connection with an installation where both one of Milestone’s products and the partner integration are deployed. 

• Alliance (Tier 1) and Select (Tier 2) Partners must attest that they can provide Level 1 and 2 technical support, which includes providing advanced technical assistance for complex issues, in-depth product knowledge and troubleshooting expertise to diagnose and resolve intricate problems that require specialized skills and analysis. 

• Verified (Tier 3) Partners must attest that they can provide Level 1 technical support with first-level assistance for basic technical issues and inquiries, including initial point of contact, troubleshooting common problems, and answering frequently asked questions. 

Alliance (Tier 1) and Select (Tier 2) Partners will create business plans collaboratively with their dedicated Milestone Technology Partner Manager by defining pipeline and business objectives for the year ahead. Quarterly review of the business plan will contribute to annual review partner engagement and performance to confirm tier assignments within the program. While only one business plan will be created for each partner, all subsidiaries agree to produce the outcome of the business plan, regardless of how many subsidiaries are listed in the agreement. 

Verified (Tier 3) Partners are not required to conduct business planning within the program; however, business planning resources are provided in the Partner Portal, and may be used to demonstrate their level of engagement with Milestone.