Welcome to Milestone Support

Get support and professional advice from Milestone. Learn about 
Milestone products, connect with other Milestone users, view 
online manuals, get the latest downloads and much more.


eCare portal - Find answers to your questions

Milestone User Forum


Find and share
solutions with
Milestone user's
around the world

Milestone Support Knowledge Base Articles

Knowledge Base

Milestone Solution Center for common support questions and issues.

Milestone Supported Devices


See full list
of devices
for XProtect and
Milestone Husky.

Milestone Software Registration


Register and
see active
software license
codes (SLCs).

Milestone Husky X series support

Husky X series support 

Find the help
you need



Solve XProtect issues with step-by-step questions and answers

Find answers

Guides and Tutorials

Milestone Support Video Tutorials


Watch videos about 
how to use  
our products

Start watching

Milestone Support manuals and guides

and Guides

Find resources on 
how to set-up and 
use our products

Read now

Milestone Support white Papers


Find in-depth 
information about 
key areas

Read now

Milestone Support e-learning


Find courses and 
webinars to help 
you help yourself

Go to eLearning


Deployment Assistant 

Install XProtect products using our recommendations

Go to Deployment Assistant


More resources

Download Software

Get the latest software updates for your product

Product Lifecycle

Milestone products have a lifecycle with four stages: general availability, limited availability, discontinued and terminated

Download Device Drivers

Get the latest Device Drivers for your product

System Requirements

Find minimum requirements for Milestone products

Download the MIP SDK

Sign up to download the free MIP SDK and access the MIP SDK developer forum

Product Supported Languages

Milestone Products support more than 29 languages. Discover which languages are supported by each product

Milestone Interconnect Compatibility

Milestone Interconnect connects remote sites for cost-efficient distributed video surveillance

XProtect Server Calculator

Calculations and bandwidth requirements for your XProtect installation. Access the calculator

Still need help?

Contact Milestone Support   

Need help?

Choose an option and we'll connect
you to the right team


 Sales Support

 Milestone CARE support 

 License Chat support

Milestone CARE support 


Contact Milestone Technical Support     

Need Technical Support?

For assistance with your Milestone product:


Login to the Milestone CARE Portal for Partners 

 Technical assistance available for registered Milestone Partners

Login to the Milestone CARE Portal 

 Technical assistance is available for CARE Premium and  CARE Elite customers. If you are a CARE Basic or CARE Plus  customer, please  contact your reseller or installer.

 Mobile Case Management helps you manage cases
 while on the road from your mobile device.


 Need a My Milestone login? Click here

Want to learn about our service and support program?



Milestone Care is a complete service and support program that takes care of your product throughout its entire lifetime. It is our commitment to you and your business to make sure you can take full advantage of your product and get the most out of your investment. Designed to give you peace of mind, the Care program includes three packages, so whether you need frequent software updates, 24/7 access to Milestone Support or critical incident resolution, there is a package to suit your needs.