Video security software FOR HOTELS
Make every stay safe, every guest happy
Ensure every stay is a safe and memorable one for guests, while improving your bottom line.
Better security, better experiences
In hospitality, safety, service and guest experiences go hand in hand. You need security that safeguards your hotel, staff and reputation — and protects your bottom line from theft and litigation. Milestone’s suite of products helps you ensure guest safety, reduce liability, streamline operations across your entire property, and design unforgettable stays that keep guests coming back.
One product suite meeting multiple needs
How it works
Explore how we improve safety and security, enhance guest satisfaction, and more. Click on the yellow dots for more information.
Ensure guest safety
XProtect combined with line-crossing analytics can alert security staff if a guest approaches a no-go area, such as an unsupervised swimming pool at night.
Respond fast to slips and falls
Smart cameras and sensors detect falls and alert staff instantly — speeding up response, reducing injury risk, and helping protect against liability claims.
Streamline resource allocation
XProtect, combined with video analytics, such as BriefCam Research show where guests gather. Managers can adjust staffing based on real demand and improve service quality.
Maximize revenue across all outlets
BriefCam Research helps maximize revenue by analyzing guest traffic patterns and space utilization. This allows you to optimize offerings to meet demands at restaurants, bars, and other outlets.
Simplify incident reporting
XProtect’s Centralized Search or BriefCam Review speed up investigations with fast review of footage across multiple cameras, while Incident Manager streamlines reporting.
Enhance operations with data-driven insights
BriefCam video analytics reveal guest behavior and traffic trends. Hotels can plan ahead, improve service, and meet changing guest needs.
Secure front desk operations
XProtect keeps your entrance, lobby and reception area secure with vigilant monitoring. Staff can discreetly call for help with panic buttons and respond quickly to incidents.
Document incidents on the move
With XProtect Mobile, staff can capture and document incidents on their smartphones and upload evidence to XProtect right away, ensuring full coverage of the hotel without being chained to a desk.
Reduce the risk of theft and loss
Protect your valuable inventory from theft. XProtect combines video surveillance with alarms and access control, deterring theft and simplifying investigations.
Deliver exceptional guest experiences
Make your VIPs feel special from the moment they arrive. XProtect can be combined with license plate recognition to help personalize their experience, creating a truly unforgettable stay.
The Milestone tools for the job
XProtect VMS
XProtect Access
XProtect LPR
BriefCam
Privacy and cybersecurity
Ensure guest and staff safety
Monitor and manage your property more efficiently with Milestone XProtect®. From keeping an eye on the lobby to safeguarding hallways and parking lots, XProtect ensures safety without disrupting the guest experience.
Use line-crossing analytics to alert security staff if a guest approaches a no-go area, such as an unsupervised swimming pool. When an incident occurs, the Centralized Search and Incident Manager features help you resolve issues quickly, and maintain the hotel’s reputation as a safe establishment to stay and work in.
Use line-crossing analytics to alert security staff if a guest approaches a no-go area, such as an unsupervised swimming pool. When an incident occurs, the Centralized Search and Incident Manager features help you resolve issues quickly, and maintain the hotel’s reputation as a safe establishment to stay and work in.
Keep unauthorized people out
Hotels operate around the clock — which is great for guests but challenging for security. Whether it's securing guest rooms and back offices, or preventing vandalism in the parking lot, or you need protection that works without being intrusive XProtect Access integrates seamless with your access control system of choice.
With XProtect Access, video monitoring and access control work together to manage who can access where. Staff can restrict or grant access in real time from a single interface, making it easier to secure the property, without slowing down service.
This results in a safer environment for both guests and staff, where security measures enhance rather than disrupt the guest experience.
With XProtect Access, video monitoring and access control work together to manage who can access where. Staff can restrict or grant access in real time from a single interface, making it easier to secure the property, without slowing down service.
This results in a safer environment for both guests and staff, where security measures enhance rather than disrupt the guest experience.
Make a great first impression
Set the stage for an exceptional stay with a personal touch as soon as guests drive into your hotel. XProtect's License Plate Recognition (LPR) identifies guests' arrival so you can welcome them.
It ensures smooth access, bolsters security, and most importantly, creates great first impressions. With XProtect LPR, every arrival is an opportunity to make guests feel valued — from the first hello to their final farewell.
It ensures smooth access, bolsters security, and most importantly, creates great first impressions. With XProtect LPR, every arrival is an opportunity to make guests feel valued — from the first hello to their final farewell.
Unlock the value of video
Beyond ensuring safety and security for guests and property, video offers valuable insights for data-driven decisions that boost guest satisfaction. Integrate XProtect VMS with advanced video analytics such as Milestone BriefCam® Research and gain a clearer picture of how your guests move around your hotel.
Powerful tools such as heat mapping, people counting and space occupancy analytics, allow you to track guest traffic patterns across different times and places, helping to fine-tune staffing levels effectively.
Powerful tools such as heat mapping, people counting and space occupancy analytics, allow you to track guest traffic patterns across different times and places, helping to fine-tune staffing levels effectively.
Keep guest data under lock and key
When guest privacy is compromised, your reputation and bottom line are at risk. Data breaches can expose personal details and payment information, leading to identity theft and legal consequences.
Unsecured video feeds — from pool areas to corridors — can also be misused. XProtect applies strict cybersecurity and privacy controls to prevent unauthorized access to sensitive data and footage. The result? A trusted environment that protects your guests and reduces your liability.
Unsecured video feeds — from pool areas to corridors — can also be misused. XProtect applies strict cybersecurity and privacy controls to prevent unauthorized access to sensitive data and footage. The result? A trusted environment that protects your guests and reduces your liability.
“Our main objective for a video system is to help mitigate false claims and protect against liability from other potential lawsuits. Having these events captured in high quality video is nearly priceless."
Greg Pezzo, Director of Safety and Security for Gaylord Opryland Resort
Book a demo
Book a one-to-one demo
See Milestone in action with a demo that's customized to your business and needs.
