Milestone CareTM

A complete service
and support program

Milestone Care Package

What is Milestone Care?

Milestone Care is a complete service and support program that takes care
of your product throughout its lifetime. It is our commitment
to you and your business to make sure you can take full advantage
of your product and get the most out of your investment.

Here’s what you get with Care

A support service that is anything but basic

Included in all Milestone products, Care offers an effective way to learn, operate and maintain your solution and take full advantage of its capabilities.

Help yourself, with access to an extensive online support universe.

Our easy-to-navigate support portal gives you the answers you need with:

  • Live chat assistance
  • A global support community
  • Inspiring and informative articles
  • Video tutorials
  • Manuals and guides

Learn how to operate and maintain the system with our wide range of eLearning courses. All courses are free, self-paced and available 24/7 from your computer or tablet.

Take advantage of the latest camera technology with new bimonthly device packs. 
As the open-platform company, we are also dedicated to ensure our XProtect works with the widest choice of devices. 
We expand the list of supported hardware devices bimonthly to ensure continued compatibility between your installation and new third-party devices.

Our 30% trade-in credit on upgrades and updates gives you a tangible return on your XProtect investment. 
With XProtect, you are guaranteed a seamless and instant upgrade process across the entire portfolio with simple software license change.

Milestone Care

Peace of mind
starts here

When you need more Care™

Designed to give you peace of mind, the Care program has three packages. Whether you need frequent software updates, 24/7 access to Milestone Support or critical incident resolution – there is a package to suit your needs.

Milestone Care™ Plus

When you want to protect your investment

  • Access to recurring product updates
  • Ensure system health and stability with reseller access to the Milestone Customer Dashboard
  • Cost-efficiently grow your installation over time with 100% trade-in credit when upgrading to a more advanced product
  • Benefit from exclusive online features, like push notifications and Smart Connect
Leicester City Football Club 2

“It’s a great comfort to know that if something goes wrong, 
we can contact someone who knows exactly how 
the systems works, 24/7, 365 days a year.”

Paul Lewis Operations Manager, Leicester City Football Club

Milestone Care

Because we Care

Find out which Care package
that best fits your needs

Self-help support


License Chat

Knowledge base

User Forum

Access to new device driver packs

Access to new product versions

Reseller access to Customer Dashboard

100% trade-in credit when upgrading

Push notifications and Smart Connect

Direct technical email and phone support 24/7/365

Case Management Tool

Localized support available in selected markets

Committed response times

Committed resolution times

Technical Chat Support

Dedicated technical account manager

Known issues list

Want to learn more?

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Care materials

Visit our content portal to find more detailed information

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Care program

Free online course to help you learn the Care fundamentals. Requires My Milestone credentials.


Our network of partners can help you take
advantage of Care – why not start today?