Milestone Care is a complete service and support program that takes care
of your product throughout its lifetime. It is our commitment
to you and your business to make sure you can take full advantage
of your product and get the most out of your investment.
Here’s what you get with Care
Included in all Milestone products, Care offers an effective way to learn, operate and maintain your solution and take full advantage of its capabilities.
Help yourself, with access to an extensive online support universe.
Our easy-to-navigate support portal gives you the answers you need with:
Learn how to operate and maintain the system with our wide range of eLearning courses. All courses are free, self-paced and available 24/7 from your computer or tablet.
Take advantage of the latest camera technology with new bimonthly device packs.
As the open-platform company, we are also dedicated to ensure our XProtect works with the widest choice of devices.
We expand the list of supported hardware devices bimonthly to ensure continued compatibility between your installation and new third-party devices.
Our 30% trade-in credit on upgrades and updates gives you a tangible return on your XProtect investment.
With XProtect, you are guaranteed a seamless and instant upgrade process across the entire portfolio with simple software license change.
Peace of mind
Designed to give you peace of mind, the Care program has three packages. Whether you need frequent software updates, 24/7 access to Milestone Support or critical incident resolution – there is a package to suit your needs.
When you want to protect your investment
“It’s a great comfort to know that if something goes wrong,
we can contact someone who knows exactly how
the systems works, 24/7, 365 days a year.”
Paul Lewis Operations Manager, Leicester City Football Club
Because we Care™
Access to new device driver packs
Access to new product versions
Reseller access to Customer Dashboard
100% trade-in credit when upgrading
Push notifications and Smart Connect
Technical Chat Support
Direct technical email and phone support 24/7/365
Case Management Tool
Localized support available in selected markets
Committed response times
Committed resolution times
Dedicated technical account manager
Known issues list