When you want a
technical account manager
Milestone Care Elite is a customizable service package that requires minimal system interruption and is designed for mission-critical installations. With a dedicated Milestone Technical Account Manager who knows everything about your system, you get personalized and prioritized support with the comfort of knowing that any potential technical issues will be resolved within the agreed service-level objectives.
Here’s what you get with Care Elite
Access to new device driver packs
Access to new product versions
Reseller access to Customer Dashboard
100% trade-in credit when upgrading
Push notifications and Smart Connect
Direct technical email and phone support 24/7/365
Case Management Tool
Localized support available in selected markets
Committed response times
Committed resolution times
Technical Chat Support
Dedicated technical account manager
Known issues list
With our online Version Comparison Tool, you see how XProtect VMS has evolved by comparing different versions.
Get a direct line to someone
who knows your system.