Milestone Care Elite

When you want a
dedicated Milestone
technical account manager

Milestone Care Elite package

Milestone Care Elite

Milestone Care Elite is a customizable service package that requires minimal system interruption and is designed for mission-critical installations. With a dedicated Milestone Technical Account Manager who knows everything about your system, you get personalized and prioritized support with the comfort of knowing that any potential technical issues will be resolved within the agreed service-level objectives.

Here’s what you get with Care Elite

Milestone Care Elite

Support designed
for you

Find out which Care package
that best fits your needs


Self-help support


License Chat

Knowledge base

User Forum

Access to new device driver packs

Access to new product versions

Reseller access to Customer Dashboard

100% trade-in credit when upgrading

Push notifications and Smart Connect

Direct technical email and phone support 24/7/365

Case Management Tool

Localized support available in selected markets

Committed response times

Committed resolution times

Technical Chat Support

Dedicated technical account manager

Known issues list

Want to see if your system is up-to-date?

With our online Version Comparison Tool, you see how XProtect VMS has evolved by comparing different versions.

Want to learn more?

Download Care

Visit our content portal to find more detailed information.

Care program

Free online course to help you learn the Care fundamentals. Requires My Milestone credentials.

Milestone Care Elite

Get a direct line to someone
who knows your system.

Our network of partners can help you take
advantage of Care – why not start today?

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