Introduction to this documentation
Copyright, trademarks and disclaimer
Before you start
Structure of the help
Navigate the built-in help system
System overview
Product overview
A distributed system setup
System components
Management server
Failover management server
Recording server
Failover recording server
Mobile server
Event server
Log server
SQL server
Active Directory
Virtual servers
Management Client (explained)
XProtect Smart Client (explained)
Milestone Mobile client (explained)
XProtect Web Client (explained)
Licenses (explained)
Product comparison chart
IPv6 and IPv4 (explained)
Using the system with IPv6 (explained)
Writing IPv6 addresses (explained)
System requirements
Before you start installation
Prepare your servers and network
Prepare Active Directory
Installation method
Determine SQL server type
Select service account
Kerberos authentication (explained)
Virus scanning (explained)
Register Software License Code
Requirements for offline installation
Install the system
Install your system - XProtect Essential+
Install your system - Single computer option
Install your system - Distributed option
Install your system - Custom option
Install the recording server
Install a recording server silently
Set up Kerberos authentication
Installation for workgroups
Installation troubleshooting
Issue: Recording server startup fails due to port conflict
Issue: Changes to SQL server location prevents database access
Configure the system in the Management Client
Change Software License Code
Local IP address ranges (explained)
Install clients
Install XProtect Smart Client silently
Install Milestone Mobile server
Download Manager/download web page
Download Manager's default configuration
Download Manager's standard installers (user)
Add/publish Download Manager installer components
Hide/remove Download Manager installer components
Device pack installer - must be downloaded
Upgrade (explained)
Upgrade requirements
Upgrade best practices
Alternative upgrade for workgroup
First time use
Best practices
Protect recording databases from corruption
Hard disk failure: protect your drives
Windows Task Manager: be careful when you end processes
Power outages: use a UPS
Daylight saving time (explained)
Time servers (explained)
Limit size of database
Management Client overview
Login overview
Management Client window overview
Panes overview
Menu overview
Management Client elements
License information
Device changes without activation (explained)
How the number of device changes without activation is calculated
View license overview
Automatic license activation (explained)
Enable automatic license activation
Disable automatic license activation
Activate licenses online
Activate licenses offline
Activate licenses after grace period
Get additional licenses
Licenses and hardware device replacement
Site information
Update site information
Servers and hardware
Recording servers
Recording servers (explained)
Authorize a recording server
Change/verify the basic configuration of a recording server
Recording server status icons
Info tab (recording server)
Info tab properties
Storage tab (recording server)
Storage and archiving (explained)
Specify behavior when recording storage is unavailable
Add a new storage
Create an archive within a storage
Attach a device or group of devices to a storage
Edit settings for a selected storage or archive
Enable digital signing for export
Encrypt your recordings
Back up archived recordings
Archive structure (explained)
Delete an archive from a storage
Delete a storage
Move non-archived recordings from one storage to another
Storage and Recording Settings properties
Archive Settings properties
Failover tab (recording server)
Assign failover recording servers
Failover tab properties
Multicast tab (recording server)
Multicasting (explained)
Enable multicasting
Assign IP address range
Specify datagram options
Enable multicasting for individual cameras
Network tab (recording server)
Why use a public address?
Define public address and port
Assign local IP ranges
Remove a recording server
Delete all hardware on a recording server
Failover servers
Failover recording servers (explained)
Failover steps (explained)
Failover recording server functionality (explained)
Install a failover recording server
Set up and enable failover recording servers
Group failover recording servers for cold standby
Read failover recording server status icons
Failover recording server properties
Failover group properties
Failover recording server services (explained)
Multicast tab (failover server)
View status messages
Change the management server address
View version information
Hardware and remote servers
Hardware (explained)
Add hardware
Disable/enable hardware
Edit hardware
Enable/disable individual devices
Set up a secure connection to the hardware
Move hardware
Moving hardware (explained)
Move hardware (wizard)
Manage hardware
Info tab
Settings tab
PTZ tab (video encoders)
Enable PTZ on a video encoder
Manage remote servers
Info tab (remote server)
Settings tab (remote server)
Events tab (remote server)
Remote Retrieval tab
Working with device groups
Device groups (explained)
Add a device group
Specify which devices to include in a device group
Specify common properties for all devices in a device group
Working with devices
Devices (explained)
Camera devices (explained)
Microphone devices (explained)
Speaker devices (explained)
Metadata devices (explained)
Input devices (explained)
Activate input manually for test
Output devices (explained)
Activate output manually for test
Enable/disable devices via device groups
Status icons of devices
Info tab (devices)
Info tab (explained)
Info tab properties
Settings tab (devices)
Settings tab (explained)
Camera settings (explained)
Streams tab (devices)
Streams tab (explained)
Multi-streaming (explained)
Add a stream
Record tab (devices)
Record tab (explained)
Enable/disable recording
Enable recording on related devices
Pre-buffering (explained)
Manage pre-buffering
Manage manual recording
Specify recording frame rate
Enable keyframe recording
Storage (explained)
Remote recording (explained)
Motion tab (devices)
Motion tab (explained)
Enable and disable motion detection
Specify motion detection settings
Hardware acceleration (explained)
Dynamic sensitivity (explained)
Enable manual sensitivity
Specify threshold
Select keyframes settings
Select image processing interval
Specify detection resolution
Generating motion data for smart search
Specify exclude regions
Presets tab (devices)
Presets tab (explained)
Add a preset position (type 1)
Use preset positions from the camera (type 2)
Assign a default preset position
Edit a preset position (type 1 only)
Edit a preset position name (type 2 only)
Lock a preset position
Test a preset position (type 1 only)
Reserved PTZ sessions (explained)
Release PTZ session
Specify PTZ session timeouts
PTZ session properties
Patrolling tab (devices)
Patrolling tab (explained)
Add a patrolling profile
Specify preset positions in a patrolling profile
Specify the time at each preset position
Customize transitions
Specify an end position
Manual patrolling (explained)
Manual patrolling properties
Fisheye lens tab (devices)
Fisheye Lens tab (explained)
Enable and disable fisheye lens support
Specify fisheye lens settings
Events tab (devices)
Events tab (explained)
Add an event
Specify event properties
Use several instances of an event
Event tab (properties)
Client tab (devices)
Client tab (explained)
Client tab properties
Privacy masking tab (devices)
Privacy masking tab (explained)
Privacy masking (explained)
Enable/disable privacy masking
Define privacy masks
Give users permission to lift privacy masks
Change the timeout for lifted privacy masks
Create a report of your privacy masking configuration
Privacy masking tab (properties)
Clients (explained)
View groups
View groups (explained)
View groups and roles (explained)
Add a view group
Smart Client profiles
Smart Client profiles (explained)
Add and configure a Smart Client profile
Copy a Smart Client profile
Create and set up Smart Client profiles, roles and time profiles
Set simplified mode as the default mode
Prevent operators from switching between simple and advanced mode
Smart Client profile properties
Management Client profiles
Management Client profiles (explained)
Add and configure a Management Client profile
Copy a Management Client profile
Management Client profile properties
Info tab (Management Client Profiles)
Profile tab (Management Client Profiles)
Matrix (explained)
Add Matrix recipients
Define rules sending video to Matrix-recipients
Send the same video to several XProtect Smart Client views
Rules and events
Rules and events (explained)
Actions and stop actions (explained)
Events overview
Rules (explained)
Default rules (explained)
Rule complexity (explained)
Validating rules (explained)
Add a rule
Edit, copy and rename a rule
Deactivate and activate a rule
Time profiles
Time profiles (explained)
Specify a time profile
Edit a time profile
Day length time profiles (explained)
Create a day length time profile
Day length time profile properties
Notification profiles
Notification profiles (explained)
Requirements for creating notification profiles
Add notification profiles
Use rules to trigger email notifications
Notification profile (properties)
User-defined events
User-defined events (explained)
Add a user-defined event
Rename a user-defined event
Analytics events
Analytics events (explained)
Add and edit an analytics event
Test an analytics event
Test Analytics Event (properties)
Edit analytics events settings
Generic events
Generic events (explained)
Add a generic event
Generic event (properties)
Generic event data source (properties)
Roles (explained)
Rights of a role (explained)
Users (explained)
Add and manage a role
Copy, rename or delete a role
Assign/remove users and groups to/from roles
View effective roles
Roles settings
Info tab (roles)
User and Groups tab (roles)
Overall Security tab (roles)
Device tab (roles)
PTZ tab (roles)
Speech tab (roles)
Remote Recordings tab (roles)
Smart Wall tab (roles)
External Event tab (roles)
View Group tab (roles)
Servers tab (roles)
Matrix tab (roles)
Alarms tab (roles)
Access Control tab (roles)
LPR tab (roles)
MIP tab (roles)
Basic users
Basic users (explained)
Create basic users
System dashboard
System dashboard (explained)
System monitor (explained)
Customize dashboard
System monitor details (explained)
System monitor thresholds (explained)
Set system monitor thresholds
Evidence lock (explained)
Current tasks (explained)
Configuration reports (explained)
Add a configuration report
Configure report details
Server logs
Logs (explained)
Search logs
Export logs
Change log language
System log (properties)
Audit log (properties)
Rule log (properties)
Alarms (explained)
Alarm configuration (explained)
Alarm Definitions
Add an alarm
Alarm Definitions (properties)
Alarm Data Settings
Sound Settings
Options dialog box
General tab (options)
Server Logs tab (options)
Mail Server tab (options)
AVI Generation tab (options)
Network tab (options)
Bookmark tab (options)
User Settings tab (options)
Customer Dashboard tab (options)
Evidence Lock tab (options)
Audio messages tab (options)
Access Control Settings tab (options)
Analytics Events tab (options)
Alarms and Events tab (options)
Generic Events tab (options)
Feature configuration
Failover management servers
Multiple management servers (clustering) (explained)
Requirements for clustering
Install in a cluster
Upgrade in a cluster
Remote connect services
Remote connect services (explained)
Install STS environment for One-Click camera connection
Add/edit STSs
Register new Axis One-Click camera
Axis One-Click Camera connection properties
Milestone Federated Architecture
Selecting Milestone Interconnect or Milestone Federated Architecture (explained)
Milestone Federated Architecture (explained)
Set up your system to run federated sites
Add site to hierarchy
Accept inclusion in the hierarchy
Update site information
Refresh site hierarchy
Log into other sites in the hierarchy
Detach a site from the hierarchy
Federated site properties
General tab
Parent Site tab
Milestone Interconnect
Selecting Milestone Interconnect or Milestone Federated Architecture (explained)
Select plan for Google Maps or Bing Maps APIs
Milestone Interconnect and licensing
Milestone Interconnect (explained)
Milestone Interconnect setups (explained)
Add a remote site to your central Milestone Interconnect site
Assign user rights
Update remote site hardware
Establish remote desktop connection to remote system
Enable playback directly from remote site camera
Retrieve remote recordings from remote site camera
Configure your central site to respond to events from remote sites
Smart map
Cached smart map files (explained)
Enable smart map editing
Enable editing of cameras on smart map
Setting up geographic backgrounds
Types of geographic backgrounds (explained)
Enter Bing Maps key or Google Maps key or client ID in Management Client
Enter Bing Maps key or Google Maps private key and client ID in XProtect Smart Client
Changing OpenStreetMap tile server
Set an alternative OpenStreetMap tile server
Set camera position, direction, field of view, and depth (smart map)
Setting up smart map with Milestone Federated Architecture
Troubleshooting (smart map)
Error when adding camera to smart map
XProtect Smart Wall
XProtect Smart Wall (explained)
XProtect Smart Wall licenses
Configure Smart Walls
Set up user rights for XProtect Smart Wall
Using rules with Smart Wall presets (explained)
Smart Wall properties
Info tab (Smart Wall properties)
Presets tab (Smart Wall properties)
Layout tab (Smart Wall properties)
Monitor properties
Info tab (monitor properties)
Presets tab (monitor properties)
XProtect Access
Access control integration (explained)
XProtect Access licenses
Configure an integrated access control system
Wizard for access control system integration
Create access control system integration
Connecting to the access control system
Associated cameras
Final summary
Access control properties
General Settings tab (Access Control)
Doors and Associated Cameras tab (Access Control)
Access Control Events tab (Access Control)
Access Request Notification tab (Access Control)
Cardholders tab (Access Control)
Configure access requests
XProtect LPR
XProtect LPR system overview
XProtect LPR (explained)
XProtect LPR system architecture
Minimum system requirements
XProtect LPR licenses
Preparing cameras for LPR (explained)
Positioning the camera
Camera angles
Plate width recommendations
Image resolution
Understanding camera exposure
Physical surroundings
Lens and shutter speed
Unwanted camera features
XProtect LPR installation
Install XProtect LPR
Upgrade XProtect LPR
XProtect LPR configuration
View LPR server information
LPR server information properties
Configuring cameras for LPR
Requirements for LPR in the Management Client
Snapshots (explained)
Add LPR camera
Adjust settings for your LPR camera
Info tab
Recognition settings tab
Match lists tab
Country modules tab
Extend time span for avoiding partial recognitions
Select snapshots
Validate configuration
Working with license plate match lists
License plate match lists (explained)
Unlisted license plates list (explained)
Add new license plate match lists
Edit license plate match lists
Import/export license plate match lists
License plate match list properties
Edit custom fields properties
Events triggered by LPR
Alarms triggered by LPR
Alarm Definitions for LPR
Alarm Data Settings for LPR
LPR maintenance
LPR Server Manager (explained)
Start and stop LPR Server service
Show LPR server status
Show LPR server log
Change LPR server settings
Uninstall XProtect LPR
XProtect Transact
XProtect Transact introduction
XProtect Transact (explained)
XProtect Transact system architecture
Connectors (explained)
Transaction definitions (explained)
Transaction events (explained)
Getting started
XProtect Transact trial license
XProtect Transact configuration
Setting up transactions
Add transaction source (wizard)
Transaction sources (properties)
Add transaction definitions
Transaction definitions (properties)
Setting up transaction events and alarms
Define transaction events
Create alarms based on transaction events
Set up rules on an event
Enable filtering of transaction events or alarms
Maintaining transaction setup
Edit transaction source settings
Disable transaction sources
Delete transaction sources
Verify XProtect Transact configuration
Milestone Mobile
Milestone Mobile introduction
Milestone Mobile (explained)
Requirements for using Milestone Mobile
Milestone Mobile system requirements
Milestone Mobile configuration
Milestone Mobile server (explained)
Milestone Federated Architecture and master/slave servers (explained)
Smart Connect (explained)
Set up Smart Connect
Sending notifications (explained)
Set up sending notifications to mobile devices
Set up investigations
Using Video Push to stream video (explained)
Set up Video Push to stream video
Set up users for two-step verification via email
Actions (explained)
Naming an output for use in Milestone Mobile (explained)
Mobile server settings
Server Status
Video Push
Two-step verification
Mobile Server Manager
Mobile Server Manager (explained)
Access XProtect Web Client
Show status (explained)
Accessing logs and investigations (explained)
Edit certificate
Fill in/edit surveillance server credentials
Show/edit port numbers
Start, stop and restart Mobile Server service
Troubleshooting Milestone Mobile
Milestone ONVIF Bridge
Milestone ONVIF Bridge (explained)
Milestone ONVIF Bridge
Setting up Milestone ONVIF Bridge security controls
Installing Milestone ONVIF Bridge
Configuring the Milestone ONVIF Bridge
Managing Milestone ONVIF Bridge
Milestone ONVIF Bridge properties
User settings tab (properties)
Advanced settings tab (properties)
Using ONVIF clients to view video streams
Use a Network Video Client to view a live stream
Use a media player to view a video stream
Manage video playback
XProtect DLNA Server
XProtect DLNA Server (explained)
XProtect DLNA Server system flow
Before you start installation
System requirements
What's installed
Camera settings
Install XProtect DLNA Server
Typical installation
Custom installation
Configuring XProtect DLNA Server
Configure settings for a DLNA server
Add channels
Managing XProtect DLNA Server
Status of the XProtect DLNA Server service
Change surveillance server credentials
Edit port numbers
Using DLNA certified device to view video streams
Multi-domain with one-way trust
Setup with one-way trust
SNMP support (explained)
Install SNMP service
Configure SNMP service
XProtect Professional VMS Servers
XProtect Professional VMS servers (explained)
Add XProtect Professional VMS servers
Define roles with access to XProtect Professional VMS servers
Edit XProtect Professional VMS servers
System maintenance
Ports used by the system
Backing up and restoring system configuration
Backing up and restoring your system configuration (explained)
Back up log server database
Manual backup and restore of system configuration
Manually backing up your system configuration (explained)
Backing up and restoring the event server configuration (explained)
Backup and restore fail and problem scenarios (explained)
Back up system configuration manually
Restore system configuration from a manual backup
Select shared backup folder
Scheduled backup and restore
Scheduled backup and restore of system configuration (explained)
SQL server transaction log (explained)
Back up system configuration with scheduled backup
Backup and restore event server configuration
Restore system configuration from a scheduled backup
Moving the management server
Moving the management server (explained)
Unavailable management servers (explained)
Move the system configuration
Managing the SQL server
Updating the SQL server address (explained)
Update the log server's SQL address
Update the management server or event server SQL server address
Replace hardware
Replace a recording server
Video device drivers
Device drivers (explained)
Removing device drivers (explained)
Managing server services
Server manager tray icons (explained)
Start or stop the Management Server service
Start or stop the Recording Server service
View status messages for Management Server or Recording Server
Start, stop, or restart the Event Server service
Stopping the Event Server service
View Event Server or MIP logs
Change settings for the Recording Server service
Recording Server Settings
Restart Data Collector Server service
Registered services
Service channel (explained)
Add and edit registered services
Manage network configuration
Registered services properties