Set up investigations

Set up investigations so that people can use Web Client and Milestone Mobile to access recorded video and investigate incidents, and prepare and download video evidence.

To set up investigations, follow these steps:

In Management Client, click the mobile server, and then click the Investigations tab.
Select the Enabled check box. By default, the check box is selected.
In the Investigations folder field, specify where to store video for investigations.
In the Limit size of investigations folder to field, enter the maximum number of megabytes that the investigation folder can contain.
Optional: To allow users to access investigations that other users create, select the View investigations made by other users check box. If you do not select this check box, users can see only their own investigations.
Optional: To include the date and time that a video was downloaded, select the Include timestamps for AVI exports check box.
In the Used codec for AVI exports field, select the compression format to use when preparing AVI packages for download.
Note: The codecs in the list can differ, depending on your operating system. If you do not see the codec you want to use, you can install it on the computer where Management Client is running and it will display in this list.

Additionally, codecs can use different compression rates, which can affect video quality. Higher compression rates reduce storage requirements but can also reduce quality. Lower compression rates require more storage and network capacity, but can increase quality. It's a good idea to research the codecs before you select one.
In the Keep or delete data when exports fail (MKV and AVI) field, specify whether to keep the data that was successfully downloaded, although it can be incomplete, or delete it.
To enable users to save investigations, you must grant the Export permission to the security role assigned to the users.

Clean up investigations

If you have investigations or video exports that you no longer need to keep, you can delete them. For example, this can be useful if you want to make more disk space available on the server.

To delete an investigation, and all of the video exports that were created for it, select the investigation in the list, and then click Delete.
To delete individual video files that were exported for an investigation, but keeping the investigation, select the investigation in the list. In the Investigation details group, click the Delete icon to the right of the Database, AVI, or MKV fields for exports.