Upgrade best practices

Read about upgrade requirements including SQL database backup before you start the actual upgrade.

If your system is a Single Computer system, you can simply install the new software on top of the existing installation.

Note: Device drivers are now split into two device packs: the regular device pack with newer drivers and a legacy device pack with older drivers. The regular device pack is always automatically installed with an update or upgrade. If you have older cameras that use device drivers from the legacy device pack, and you do not have a legacy device pack installed already, the system does not automatically install the legacy device pack.

If your system has older cameras, Milestone recommends that you check if the cameras use drivers from the legacy device pack on this page. To check if you have the legacy pack installed already, look in the XProtect system folders. If you need to download the legacy device pack, go to download page.

In a Milestone Interconnect or Milestone Federated Architecture system, you must start upgrading the central site and afterwards the remote sites.

Perform the upgrade in this order:

  1. Upgrade the management server with the Distributed option in the installer.
    1. On the wizard page where you choose components, all management servers components are preselected.
    2. Specify your SQL server, and choose to keep the database.

    When you start the installation, you lose failover server functionality.

  2. Upgrade failover servers. From your management server's download web page (controlled by the Download Manager), install the Recording Server.

    At this point the failover server functionality works again.

  3. Upgrade the recording servers. You can install recording servers using the installation wizard or silently. The advantage of a silent install is that you can do it remotely.
  4. Upgrade the event server. From your management server's download web page, install the Event Server.

Continue these steps for the other sites in your system.

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