Virus scanning (explained)

As is the case with any other database software, if an antivirus program is installed on a computer running XProtect software, it is important that you exclude specific file types and folders, as well as certain network traffic. Without implementing these exceptions, virus scanning uses a considerable amount of system resources. On top of that, the scanning process can temporarily lock files, which could result in a disruption in the recording process or even corruption of databases.

When you need to perform virus scanning, do not scan Recording Server folders that contain recording databases (by default C:\mediadatabase\, as well as all subfolders). Also, avoid performing virus scanning on archive storage directories.

Create the following additional exclusions:

File types: .blk, .idx, .pic

Folders and subfolders:
- C:\Program Files\Milestone or C:\Program Files (x86)\Milestone
- C:\ProgramData\Milestone\MIPSDK
- C:\ProgramData\Milestone\Milestone Mobile Server\Logs
- C:\ProgramData\Milestone\XProtect Data Collector Server\Logs
- C:\ProgramData\Milestone\XProtect Event Server\logs
- C:\ProgramData\Milestone\XProtect Log Server
- C:\ProgramData\Milestone\XProtect Management Server\Logs
- C:\ProgramData\Milestone\XProtect Recording Server\Logs
- C:\ProgramData\Milestone\XProtect Report Web Server\Logs
- C:\ProgramData\Milestone\XProtect Service Channel\Logs

Exclude network scanning on the following TCP ports:

Product	TCP ports
XProtect VMS	80, 8080, 7563, 25, 21, 9993
Milestone Mobile	8081

Exclude network scanning of the following processes:

Product	Processes
XProtect VMS	VideoOS.Recording.Service.exe, VideoOS.Server.Service.exe, VideoOS.Administration.exe
Milestone Mobile	VideoOS.MobileServer.Service.exe

Your organization may have strict guidelines regarding virus scanning, but it is important that you exclude the above folders and files from virus scanning.