License information

You can keep track of all licenses that share the same software license file both on this site and on all other sites, your Milestone Care subscriptions and decide how you want to activate your licenses. For basic information about the different XProtect licenses, see Licenses (explained).

Licensed to

Lists the contact details of the license owner that you entered during the software registration. Click Edit details to edit the license owner information. Here you can also find a link to the end user license agreement, which you accepted prior to the installation.

Milestone Care

Here you can see information about your current Milestone Care™ level. When you bought your system, you also entered a two-year Milestone Care Plus subscription. Your installation is always covered by Milestone Care Basic which gives you access to different types of self-help material like knowledge base articles, guides and tutorials on our Support website. A Milestone Care Plus subscription gives you access to upgrades. You also get access to the Customer Dashboard service, the Smart Connect feature, and the full Push Notification functionality. The expiration date of your Milestone Care Plus subscription is visible in the Installed Products table. If you have a Milestone Care Premium subscription, you can also contact Milestone support for help. Please remember to include information about your Milestone Care ID when contacting Milestone support. Again, the expiry date for your Milestone Care Premium subscription is visible. To learn more about Milestone Care, follow the links. If you decide to buy or renew a Milestone Care subscription after you have installed your system, you must activate your licenses before the correct Milestone Care information is shown.

Installed Products

Lists the following information about all your installed base licenses for XProtect VMS and add-on products that share the same software license file:

Note: Some licenses, such as XProtect Essential+, do not include the option for Milestone Care Plus or Milestone Care Premium, and these columns will not appear in the window.

License Overview - All sites

Lists the number of activated hardware device licenses or other licenses in your software license file and the total number of available licenses on your system. Here you can easily see if you can still grow your system without purchasing additional licenses.

For a detailed overview of the status of your licenses activated on other sites, click the License Details - All sites link. See the License Details - Current site section below for the available information.

If you have licenses for add-on products, you can see additional details about these under the add-on product specific nodes in the Site Navigation Pane.

License Details - Current Site

The Activated column lists the number of activated hardware device licenses or other licenses on this site.

You can also see the number of used device changes without activation and how many you have available per year in the Changes without activation column.

If you have licenses that you have not yet activated and that therefore run in a grace period, these are listed in the In Grace Period column. The expiration date of the first license which expires, appears in red below the table.

If you forget to activate licenses before the grace period expires, they will stop sending video to the system. These licenses are shown in the Grace Period Expired column. See also Activate licenses after grace period.

If you have used more licenses than you have available, these are listed in the Without License column and cannot be used in your system. See also Get additional licenses.

If you have licenses in a grace period, with an expired grace period or without license, a message will pop up to remind you every time you log into your Management Client.

Hardware devices without licenses are identified by an exclamation mark in the Management Client. Note that the exclamation mark is also used for other purposes. Place your mouse over the exclamation mark to see the purpose.

Features for activating licenses

Below the three tables are

Note: Some licenses, such as XProtect Essential+, are installed with the automatic license activation enabled, and it is not possible to disable this setting.

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