Welcome to Milestone Support

Get support and professional advice from Milestone. Learn about 
Milestone products, connect with other Milestone users, view 
online manuals, get the latest downloads and much more.

Milestone CARE

Milestone User Forum

User Forum

Find and share solutions
with Milestone user's
around the world


E-CARE Portal - Find answers to your questions

Milestone Support Knowledge Base Articles

Knowledge Base


Milestone Solution Center 
for common support 
questions and issues.

Milestone Supported Devices



See full list of devices
for XProtect and
Milestone Husky.

Milestone Software Registration



Register and see 
active software 
license codes (SLCs).

Guides and Tutorials

Milestone Support Video Tutorials


Watch videos about 
how to use  
our products

Start watching

Milestone Support manuals and guides

and Guides

Find resources on 
how to set-up and 
use our products

Read now

Milestone Support white Papers


Find in-depth 
information about 
key areas

Read now

Milestone Support Quick Guides


Find XProtect 
guides to quickly 
set-up key features

Read now

Milestone Support e-learning


Find courses and 
webinars to help 
you help yourself

Go to e-learning


More resources

Download Software

Get the latest software updates for your product

Product Lifecycle

Milestone products have a lifecycle with four stages: general availability, limited availability, discontinued and terminated

Download Device Drivers

Get the latest Device Drivers for your product

System Requirements

Find minimum requirements for Milestone products

Download the MIP SDK

Sign up to download the free MIP SDK and access the MIP SDK developer forum

Supported Languages

Milestone Products support more than 25 languages. Discover which languages are supported by each product

Milestone Interconnect Compatability

Milestone Interconnect connects remote sites for cost-efficient distributed video surveillance

Still need help?

Contact Milestone Support   

Need help?

Choose an option and we'll connect
you to the right team


 Sales Support

 Milestone CARE support 

 Sizing & Implementations Support

 Milestone CARE support

 Third-Party Integration & Camera Support

 Milestone CARE support

 License Chat support

 Milestone CARE support

 None of the above

 Milestone CARE support


Milestone Mobile Case Management

Mobile Case Management

Helps you manage cases while on the
road from your mobile device.


Server Specification Form

Server Specifications

Submit details of your XProtect
installation and receive server and
bandwith recommendations from
the Milestone Presales Department

Milestone CARE

Contact Milestone Support     

  Need Technical Support?

  Login to the Milestone CARE™ Portal for
  assistance with your Milestone product.

                       Milestone Systems support


  Technical assistance is available for CARE           Premium and CARE Elite customers. If you are a
  CARE Basic or CARE Plus customer, please contact
  your reseller or installer.



  Need a My Milestone login? Click here

Contact Milestone Support     

  Need Technical Support?

  Login to the Milestone CARE Portal for Partners
  for assistance with
your Milestone product.

                       Milestone Systems support


  Technical assistance available for registered
  Milestone Partners.



  Need a My Milestone login? Click here


Milestone CARE

Milestone CARE ensuring the optimal 
performance of your Milestone installation 

Milestone CARE is a complete suite of operational maintenance and support services supplementing the support you receive from Milestone’s broad and highly qualified network of resellers and integrators. Milestone Care consists of four different service packages uniquely designed to provide your business with the protection it deserves.

Now and in the future.

Find out more about CARE