Welcome to Milestone Support

Get support and professional advice from Milestone. Learn about Milestone products, 
connect with other Milestone users, view online manuals, get the latest downloads and much more.

NEW, improved format of the Public Knowledge Base, a new Support Community
and a Chat hotline available 24/5 for licensing issues or queries only.

Find and share solutions with Milestone users around the world.
Base Articles
Milestone solutions for common support questions and issues.
Get the latest software updates for your product.
Watch videos about how to use the range of XProtect products.
and guides
Learn how to set up, use and troubleshoot your XProtect product.
Understand issues and solve problems using XProtect.
Supported Hardware
See full list of hardware for XProtect and Milestone Husky.
Presales Support
Request for server specifications and storage calculation.
Quick Guides
Find XProtect guides to quickly set up key features.
System Requirements
Find minimum system requirements for Milestone products.
Mobile Case Management
Mobile case management for partners.
Partner Support
A wide range of flexible technical support options.

milestone systems whats new

What’s new in the Knowledge Base

  • Improved Knowledge base articles search, filtering and sorting.
  • Introducing new article layout, types and audiences for better content.
  • In some cases the article number, of the existing KB articles, may no longer correspond. If you’re looking for a specific article, we recommend searching by article title and not by knowledge base article number.
  • Introducing article translations in French, German, Italian, Spanish, Russian. Please note that these are automated translations.

New Support Communities

  • New forum topics should be submitted via the new Support forum – Support Community.
  • Current support topics on the old forum will still be handled via the forum until they are resolved and closed.
  • Once the outstanding support forum topics have been closed, the forum closes completely, but its content will remain available for browsing.
  • On the new Support Community forum you can browse through Public Knowledge Base articles and existing Support forums before posting a topic (question).
  • To post questions or comments on Support Community you need a My Milestone user name.
  • Close your topic by voting an answer as the ‘Best’ answer.

Milestone products have a lifecycle with four stages: general availability, limited availability, discontinued and terminated.

For more information, read the Milestone product lifecycle.  

Take advantage of the benefits of the fast-growing IP video world with the Milestone Software Upgrade Plan (SUP). With access to the latest technology and features in Milestone software, SUP is the most efficient and cost-effective way to upgrade and expand an installation. SUP gives users the freedom to choose the best solution for today and tomorrow.

Learn more about the Milestone Software Upgrade Plan.

Download the MIP SDK and access the developer forum

Sign up to download the MIP SDK.

System audits
Get the most out of Milestone installations with the pre-project Milestone STAR or the optimal performance Milestone ICON audits.

Milestone Interconnect compatibility
Milestone Interconnect provides surveillance across dispersed sites. See the products that support Milestone Interconnect.

Supported languages
Milestone products support more than 25 languages. Find which languages are supported by each product.