The service channel enables automatic and transparent configuration communication between servers and clients in your system. For example, it is the service channel that makes sure that when a shared view is changed on one client, the change is immediately reflected on other clients using the relevant shared view. The service channel also facilitates configuration-related communication between servers and clients in cases where you use various plug-ins or add-on products with your system.
The service channel is typically installed as part of the management server installation and resides on the management server computer, but if needed, you may just as well install it on another server in your surveillance system.
Once installed, the service channel can register itself automatically with your system (meaning that it automatically becomes listed by the registered services feature in the Management Client). Its location is known by the system, and clients logging into the system can automatically benefit from it.
If you later change the IP address or hostname of the server running the service channel service, you must manually edit the information under Tool > Registered Services in the Management Client. Also, if you later need to change the user under which the service channel service was installed, you must remove the Service Channel service and afterwards install it again under the new user.
It is important that any instance of XProtect Smart Client is time-synchronized with the computer running the Service Channel service. If the XProtect Smart Client is not time-synchronized with the management server and the computer running the Service Channel service, the XProtect Smart Client is not updated with information about configuration changes made by other users in XProtect Smart Client. This means that users risk overwriting each other’s configuration changes. If your XProtect Smart Clients are not time-synchronized with the computer running the Service Channel service, you see an error informing you of this.
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