Move hardware (wizard)

To move hardware from one recording server to another, run the Move hardware wizard. The wizard takes you through the necessary steps to complete a move for one or more hardware devices.

Requirements
Before you start the wizard:

Make sure that the new recording server can access the physical camera via the network.
Install the recording server that you want to move hardware to.
Authorize it and verified that it is online.
Install the same device pack versions on the new recording server that you run on the existing server.

To run the wizard:

In the Site Navigation pane, select Recording Servers.
In the Overview pane, right-click the recording server you want to move hardware from or right-click a specific hardware device.
Select Move Hardware.
If the recording server that you move hardware from is disconnected, an error message appears. You should only choose to move hardware from a disconnected recording server if you are sure that it will never come online again. If you move hardware anyway and the server comes back online, you risk an unexpected behavior from the system due to having the same hardware running on two recording servers for a period. Possible issues are, for example, license errors or events that are not sent to the correct recording server.
If you started the wizard from the recording server level, the Select the hardware you want to move page appears. Select the hardware devices you want to move.
On the Select the recording server you want to move the hardware to page, select from the list of recording servers installed on this site.
On the Select the storage you want to use for future recordings page, the storage usage bar indicates the free space in the recording database for live recordings only, not the archives. The total retention time is the retention period for both the recording database and the archives.
The system processes your request.
If the move was successful, click Close. If you select the new recording server in the Management Client, you can see the moved hardware and now recordings are stored on this server.
If the move failed, you can troubleshoot the issue below.

In an interconnected system, you must manually synchronize the central site after moving hardware on a remote site to reflect the changes you, or another system administrator, made at the remote site.

Move hardware troubleshooting

If a move did not succeed, one of the following reasons can be the cause:

Error type	Troubleshooting
The recording server is not connected or in failover mode.	Make sure that the recording server is online. You may need to authorize it. If the server is in failover mode, wait and try again.
The recording server is not the latest version.	Update the recording server so it runs the same version as the management server.
The recording server could not be found in the configuration.	Make sure that you have authorized the recording server or that it has not been removed.
Updating the configuration or communication with the configuration database failed.	Make sure that your SQL server is connected and running.
Stopping the hardware on the current recording server failed	Maybe another process has locked the recording server or the recording server is in error mode. Make sure that the recording server is running and try again.
The hardware does not exist.	Make sure that the hardware you try to move has not simultaneously been removed from the system by another user. The scenario is quite unlikely.
The recording server that hardware was moved from is back online, but you chose to ignore it when it was offline.	Most likely, you have accepted that the old recording server will never get online again when you started the Move Hardware wizard, but during the move, the server came online. Start the wizard again, and select No when you are asked to confirm if the server comes online again.
The source recording storage is unavailable.	You are trying to move hardware with devices configured with a recording storage which is currently offline. A recording storage is offline if the disk is offline or otherwise unavailable. Make sure that the recording storage is online and try again.
All recording storages on the target recording server must be available.	You are trying to move hardware to a recording server where one or more recording storages are currently offline. Make sure that all recording storages on the target recording server are online. A recording storage is offline of the disk is offline or otherwise unavailable.