Zenitel Call Handler for Milestone XProtect
Provides seamless intercom integration into Milestone XProtect.
Updated on Monday, August 21, 2023
With the Zenitel interfaces using ONVIF and the Call Handler plug-in, audio and voice communication seamlessly integrates into your video management workflow. This mitigates security risks and enables better decision making and faster response times.
What is needed
From Zenitel
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ICX-AlphaCom
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IC-EDGE
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Zenitel Call Handler
Zenitel Call Handler ICX-AlphaCom for Milestone XProtect (ver 3.0.5 or newer)
Zenitel Call Handler IC-EDGE for Milestone XProtect (ver 3.0.5 or newer)
Zenitel Call Handler IC-EDGE for Milestone XProtect (ver 3.0.5 or newer)
From Milestone Systems
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Milestone XProtect
Milestone XProtect®: Essential+, Express+, Professional+, Expert, Corporate
Overview
How it works
How to install
Overview
Zenitel Call Handler for Milestone XProtect - Provides seamless intercom integration into Milestone XProtect.
As the world-leading provider of intelligent communication solutions, Zenitel has a long history of providing devices and platforms that ensure users can hear, be heard, and be understood in any situation.Using the Zenitel interfaces with XProtect® you can easily add intercom devices, video streaming, two-way audio, and voice communication into your security system and processes. This mitigates security risks and enables better decision making and faster response times, by:
- Using ambient listening to get a sound context to what you see on camera.
- Manage visitors and verify identity combining live video and audio communication.
- Manage and prioritize incoming calls.
- Issue pre-recorded or manual messages through IP speakers and intercom stations to warn people off, without the need to physically intervene.
- Record, replay and log SIP conversations and video streams for traceability and accountability.
Key features
- Quick and easy set-up: All Zenitel devices, inputs and outputs are auto-discovered and added to the system tree.
- Enhanced situational awereness and immediate response: Listen-in, broadcast and record audio and video from Zenitel devices.
- Supervise, monitor and click to call: View and verify the status of each intercom or initiate a call to any device from the Smart Client.
- Quick and appropriate action: Events on Zenitel devices can be used to trigger events and alarms that security personnel respond to.
- Manage incoming calls: Easily view calls waiting to be answered, manage call queues, and answer calls in the Smart Client.
How it works
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Network / Device Overview
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Zenitel: Because communication is critical
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Intelligent Communications is driven by Intelligent Integration. Audio becomes intelligent by seamlessly integrating into the core business and security applications within the organization. The integ
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Intelligent Communication ensures that users can hear, be heard, and be understood in any situation.
https://www.zenitel.com/sites/default/files/Zenitel-Milestone_Integration_EN.pdf
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Best-in-class partnership combines Zenitel's crystal-clear audio with Milestone's flexible, open platform video management.
How to install
Documentation
This is where you can find additional documentation
| Zenitel Call Handler ICX-AlphaCom for Milestone XProtect - Configuration guide | pdf Download (542.29 KB) |
| Zenitel Call Handler IC-EDGE for Milestone XProtect - Configuration guide | pdf Download (512.41 KB) |
| ONVIF configuration of Zenitel devices | pdf Download (647.22 KB) |
Milestone Verified
Read verification
Installers
Here you can find more information about installers and installation guides
| Title | Installer Guide | Installer Software |
|---|---|---|
| msi Download (7.60 MB) | ||
| msi Download (7.50 MB) |
Specification
Required Zenitel product(s)
- ICX: 1.0.3.1 and higher
- AlphaCom: 13.1.3.3 and higher
- IC-EDGE: VS.IS 5.1.3.0 and higher
Has proven compatibility with the following Milestone versions:
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XProtectExpress+2023 R2, 06/20 2023
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XProtectCorporate2023 R2, 06/20 2023
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XProtectExpert2023 R2, 06/20 2023
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XProtectEssential+2023 R2, 06/20 2023
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XProtectProfessional+2023 R2, 06/20 2023
Is also expected to work with:
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XProtectExpress+2020 R2, 06/09 2020 and later
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XProtectCorporate2020 R2, 06/09 2020 and later
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XProtectExpert2020 R2, 06/09 2020 and later
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XProtectEssential+2020 R2, 06/09 2020 and later
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XProtectProfessional+2020 R2, 06/09 2020 and later
Country availability
Your location is: United States
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AFRICA
- Algeria
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- British Indian Ocean Territory
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Language versions available
English
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