Keep XProtect updated and secure
Milestone Care Plus provides access to security and feature updates that help monitor and ensure that XProtect stays updated and secure. Milestone Premium extends the benefits of Milestone Care Plus and gives you direct customer access to expert support when safety and VMS availability are critical.
- Future-proof your system by staying ahead of technological advancements
- Monitor your system remotely for added efficiency and peace of mind
- Reduce vulnerabilities with latest updates, to secure your system
- Optimize total cost of ownership to get the most out of your investment
XProtect Remote Manager offers the following capabilities:
- Site overview: Get a comprehensive overview of the Milestone Care status of your VMS installations - all in a single, user-friendly dashboard
- System health: Monitor server availability, CPU usage, memory, retention time, and events
- Camera management: View live feeds; adjust settings; organize by model or status; add or remove cameras; ensure security with bulk password and firmware updates, including virus scanning of the uploaded firmware file
- Audit Logging: Access logs of user actions in XProtect Remote Manager
- Continual updates: Features and improvements are regularly added to Product updates.
Milestone Care offerings
XProtect Remote Manager: XProtect Remote Manager is a web-based tool that helps IT managers efficiently oversee large, multi-site XProtect installations. It offers secure, remote access for system monitoring and minor camera changes.
Access to product updates: With instant access to product updates you are equipped with new capabilities that make XProtect better, safer, and more powerful.
Full trade-in on product upgrades: Receive full trade-in value (100% credit of purchase) when upgrading to a more advanced XProtect product.
Access to connected services features: Customers can benefit from features like Smart Connect to easily set up XProtect Mobile and push notifications that automatically notify users on their device if an alarm is triggered in the VMS.
Direct and prioritized 24/7 customer access to Milestone Technical Support: Round-the-clock direct customer access to global Milestone Technical Support teams.
Committed response times: A Service Level Agreement with committed response times for support questions and issues. No matter the severity of your case, you will have a first response within 15 minutes if reported by phone and within four hours if reported online.
Support in selected languages for product updates: Localized support allows you to engage with Milestone’s expert in your preferred location and, subject to availability, your preferred language. Languages supported: English (officially) and Spanish, Italian, French, Dutch, German, Bulgarian, Danish, and Arabic (according to availability).
of callers are "very satisfied" after talking to support
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*Data based on support calls YTD October 2024
languages are available for support
second average wait time for phone support
Learn more about Milestone Care
Contact your dedicated Care team for everything you need to know about maximizing your XProtect’s performance and longevity.
