You can connect devices that are running Android or iOS.
Requirements:
- Get network and user details from your system administrator
- You have installed and opened the app
Connect to a server that you have not used before
1. Tap Add server to scan the local network for mobile servers.
2. You can choose to add the server manually by tapping Add server manually.
- Enter a name for the server, its IP address, and user login credentials, and then tap
Save
The server name shows in the list of servers on your device, and it can be anything you want. The user must be set up in the surveillance system.
3. Optionally, you can also do the following:
- By default, the connection uses HTTP. To use HTTPS, select the Secure connection check box
- To always connect to this mobile server when you open XProtect Mobile, set this server as your default server:
- iOS - Select the Default server check box
- Android - Tap
to set the server as default. The server that is currently selected as default is indicated by a
icon
- To be notified when alarms trigger or there is a problem with a device, select the Receive notifications check box. (see Turn on or turn off notifications)
Connect to a server you have used before
1. Tap Add server to scan the local network for mobile servers.
2. The Already Added Servers group lists the servers that you have connected to before. Tap one or more servers, and then tap Save.
3. Enter your login credentials for XProtect Mobile server, and then tap Connect.
Tip: To avoid having to enter your credentials the next time you connect, select the Save credentials check box.
Connect by entering the unique identifier for the server
Note: This connection method also connects to the Address book service and requires a Milestone Care Plus subscription package.
Ask your system administrator for the unique identifier for the server.
1. Tap + or Add server to scan the local network for mobile servers, and then tap Add server with ID.
2. Enter the identifier, and then tap Save.
3. Enter your log in credentials for the Milestone Mobile server, and then tap Connect.
Tip: To avoid having to enter your credentials the next time you connect, select the Save credentials check box.
Connect from an email message
Note: This connection method also connects to the Address book service, and requires a Milestone Care Plus subscription package.
Your system administrator can send you an email that contains a unique identifier for the server. Use the identifier to connect your mobile device to a mobile server.
1. On your mobile device, find the email message from your system administrator.
2. If XProtect Mobile is not installed, tap Download XProtect Mobile to go to the store where you can download it.
3. When XProtect Mobile is installed on the device, in the email message, tap Add your server to XProtect Mobile.
4. Tap the mobile server to connect to it.
5. Enter your login credentials for the mobile server, and then tap Connect.
View and edit connections to mobile servers
You can view and change settings for your connections to mobile servers if you, for example, want to change to a secure connection or select another server as the default server.
1. On the Servers page, find the server, tap the context menu, and then tap Edit.
- Android - In the list of servers, tap
for the relevant server, and then tap Edit
- iOS - Tap Edit, then Server Connections, and then tap the server
2. View or edit the following settings:
- Automatic connection - Enables the Smart Connect feature. This allows you to connect to XProtect Mobile server even it its IP address has changed. Your system administrator needs to set it up on the server
- Secure connection - Use HTTPS when you connect. By default, the connection uses HTTP
- User details - The login credentials
- Save credentials - Remember the login credentials
- Default server - Always connect to this mobile server when you start XProtect Mobile
3. To add addresses manually, tap Server connections, then tap Add address and then enter the IP address and port number.