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Milestone Systems Voted ‘Stellar Customer Service’ Platinum Award for Technical Support

The honorees are nominated and chosen by physical security professionals

COPENHAGEN – July 7, 2015.  Milestone Systems, the open platform company in IP video management software (VMS), was chosen as the top Platinum Award for ‘Stellar Customer Service’ in the area of Technical Support. The nomination and voting was carried out independently by the readers of Security, Sales & Integration magazine, whose circulation counts more than 175,000 installing contractors, system integrators and dealers throughout North America.

“As a winner of SSI’s Stellar Service Awards, Milestone joins an elite group of award recipients. These awards are unique because the winners are nominated and voted for by our readers - no pre-selection or drop-down option influences their choices,” explains Scott Goldfine, Editor-in-Chief and Associate Publisher at Security, Sales & Integration. “The purpose of the Supplier Stellar Service Awards is twofold. We wanted to establish a vehicle to allow suppliers that go above and beyond to deliver premium support and service to be rightly recognized for those efforts, and to create a valuable feedback mechanism that facilitates security dealers and integrators communicating voice-of-the-customer opinions.”

The Stellar Service Awards are differentiated in the industry because they recognize services, not products. This is an award from the distributors, dealers and integrators who are honoring the customer service, technical, sales and training support employees in Milestone - nominated solely by the readers of Security Sales & Integration through an open-ended questionnaire supplied to the subscribers.

“Milestone prioritizes the focus on technical support for our global network of channel partners, with flexible, tiered offerings for varying needs in all types of implementations,” says Michael Flanagan, Director of Technical Support at Milestone Systems.

Milestone has also just announced the Milestone Care™ portfolio of operational maintenance and support services available to Milestone customers. This consists of four different service offerings: Milestone Care Basic, which accompanies every Milestone product; Milestone Care Plus, Milestone Care Premium and Milestone Care Elite. The tiered offering enables customers to select just the right level of coverage to match their specific needs.

Three SSI Stellar Service Award winners were recognized in each of ten categories for Platinum (1st), Gold (2nd) and Silver (3rd). The Stellar Service Award categories were: Best Trade Show, Social Media, Dealer Programs, Customer Service, Tech Support, Training, Sales & Marketing, Warranty Programs, Shipping Policies and Website. SSI announced the winners of the awards during the ESX show held in Baltimore, Maryland, 24-26 June, and feature them in SSI magazine’s July issue.

About Milestone Systems
Milestone Systems is a global industry leader in open platform IP video management software, founded in 1998 and now operating as a stand-alone company in the Canon Group. Milestone technology is easy to manage, reliable and proven in thousands of customer installations, providing flexible choices in network hardware and integrations with other systems. Sold through partners in more than 100 countries, Milestone solutions help organizations to manage risks, protect people and assets, optimize processes and reduce costs. For more information, visit: www.milestonesys.com.


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