In this interview, Benjamin Low, Vice President APAC of global video management software company Milestone Systems shared that video technology will play an important role in helping to ensure the safe recommencement of activities and reopening of these sectors of the economy, and how F&B and retail segments can adopt these technologies on the journey in digital transformation while addressing consumer concerns on data privacy. Through various examples listed in this interview, from Spot robots in Singapore to Funan Mall’s technology innovation, Benjamin further elaborated on how video technology has the potential to vastly improve the way businesses tackle the “new normal”. Benjamin closes the interview by reiterating Covid-19’s impact on the way we perceive and utilize video technology, and reasserts his stand that this will be the tipping point that pushes digital transformation like we have never seen before.
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