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Pan Pacific Hotels ensure guest safety with Milestone IP video platform

XProtect™ open platform software scales easily to more locations

XProtect™ open platform software scales easily to more locations and integration with new security innovations.

COPENHAGEN – 26 January 2010.  Milestone Systems, the open platform company in IP video management software, is the technology of choice for Pan Pacific Hotels Group when it comes to ensuring the safety of their customers.

“Being a people-centric business, comfort and life safety issues are foremost for us. We have always had a high focus on security in terms of insuring a very robust life protection infrastructure - not just since the events of recent times: it is part of our brand. Whether it’s short or long-stay business, we ensure our environment gives customers the confidence that security is factored into their stay,” says Mark Fancourt, Vice President Information Technology at Pan Pacific Hotels Group.

Hotels have a broad scope to keep track of and monitor, being multiple access locations with significant public traffic at all times of day or night. Large function and event spaces add to this requirement. Fancourt describes the hotel environment as ‘an open yet controlled environment’ from the management point of view, with security challenges similar to the busy milieu of shopping centers.

Upgrade from analog to IP with fast implementation

In October 2007, the IMF Conference was held in the SUNTEC Convention Center adjacent to Pan Pacific Singapore, where many of the delegates were housed. This gave the impetus to upgrade the hotel’s analog video surveillance system to the very latest security tools.  Milestone XProtect™ open platform IP video management software was chosen as the core of their solution, and is rolling out to other hotel locations (Pan Pacific Seattle, Pan Pacific Hotels Group corporate offices and Pan Pacific Serviced Suites, Bangkok).

The technology upgrade at Pan Pacific Singapore with 250 cameras was scheduled for a two-month period to complete the project. Impressively, however, with the leaner setup infrastructure required for the IP system, implementing was much faster and very efficient.

“One of the advantages with open IP technology is that you don’t need such a large physical space for your security operations as you do with purpose-built, proprietary analog installations. It’s a lot more modular today thanks to the independent network software approach,” explains Mark Fancourt.

IP video flexibility, scalability and usability

There are many opportunities with the software and integration, both through the cameras that are coming with more innovations like analytics at the edge, and with other systems like access control, parking systems or guest registration software.

"Milestone provides an IT approach that allows my users to easily interface with the system – PCs are their daily working tools. Controlling Milestone from the comfort of the PC was a dream come true, and the user friendliness of Milestone makes the whole process much simpler,” confirms Mr. Vinod, Director of Security at Pan Pacific Singapore.

Mark Fancourt concurs: “Milestone is simple to use. With no training I was able to use it immediately - very intuitive. When there is an incident, the security team can access the video footage quickly with a non-stop flow of evidence from camera to camera. Sharing information with law enforcement is also a simple process. In fact we are able to support third-party, real-time access to the surveillance, as we needed to for IMF in Singapore. The speed of availability is vastly different from analog systems, and quickly provides the necessary information for faster response.  There are also alerts that trigger proactive actions to prevent situations from escalating.  The software is well thought out and designed, easy to configure, maintain and use.  It really is a great piece of technology.”

A long-term vision

Mark Fancourt explains that they have the Milestone Product Maintenance Agreement and get the most out of that investment by keeping current with the latest technology as new versions of the software become available. Future opportunities from the Milestone open platform are clearly in sight for Pan Pacific Hotels Group.

“We can take advantage of the software as it becomes smarter. Integrations with new advancements that come along will allow us to become even more effective, freeing up human resources that don’t have to sit glued to a screen, getting alerts when needed. I foresee having a city-wide surveillance approach instead of in the separate businesses: a single point of central control with local and mobile access points. Emerging technologies in future are available to us with this solution. My aim is to recommend to our owners this long-term vision, through the software-based, hardware independent Milestone solution - it is the right one for us.”

Read the full case story on Pan Pacific Hotels' Milestone security platform.

About Milestone
Founded in 1998, Milestone Systems is the global industry leader in true open platform IP video management software. The XProtect™ platform delivers powerful surveillance that is easy to manage, reliable and proven in thousands of customer installations around the world.  With support for the widest choice in network hardware and integration with other systems, XProtect provides best-of-breed solutions to ‘video enable’ organizations – reducing costs, optimizing processes, protecting people and assets. Milestone software is sold through authorized and certified partners.