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Merlin Entertainment, Orlando Eye, Madame Tussaud’s Orlando and SEA LIFE Orlando 

Merlin Entertainment

The Results

Merlin Entertainment took advantage of Milestone’s open platform VMS to create a multi-vendor
solution incorporating Axis network video cameras and Open Options access control software,
designing a surveillance system that met the security needs of their multi-site complex.

Securing a multi-site entertainment complex

Merlin Entertainment, an international company with over 600 entertainment properties across the globe,
needed a video management system for its vast triple-attraction entertainment complex in Orlando, Florida.
The complex includes the Orlando Eye, Madame Tussaud’s Orlando and SEA LIFE Orlando.


Customer quote

Merlin uses Axis and Milestone at Legoland and at their SEA LIFE
facility in Michigan. It’s worked really well in both places, so that
was definitely a factor in deciding to use it again for this solution.

Phillip Wallinger, Security Manager, The Orlando Eye, Madame Tussaud’s Orlando & SEA LIFE Orlando

Their business needs


Milestone meets every business needs 

Tight access control of restricted areas 

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Controlling access to restricted areas: Merlin Entertainment uses DNA Fusion, an access control system from long-time Milestone Solution Partner, Open Options, together with the XProtect Access add-on product. The result is a complete access control solution, including door control, visitor and photo ID management. The system includes coverage of 60 doors, and access control events and data can be viewed directly in the XProtect Smart Client.

Seamless integration with other technology vendors 

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Open platform facilitates seamless integration: Milestone’s open platform VMS supports deep integration with Axis’ network video cameras and Open Options’ access control software. Operators get a well-functioning system now, and have a flexible platform that can expand in the future. The freedom of choice that an open platform provides means they aren’t locked in to a specific technology

Ensuring a good guest flow between attractions

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Keeping an eye on everything: The XProtect Smart Client helps operators view many locations with an unlimited number of cameras, allowing them to react quickly to incidents and efficiently export video


Partner quote

It’s a no-brainer to use Milestone.[…] Being able to run it on any server or any PC with enough power makes it the best plug-and-play video management system out there. Proprietary systems bring problems because you’re limited with server choice, client stations and viewing. If you buy an off-the-shelf NVR or DVR, you’re locked into using that for your storage

Wiljo Ridanpaa, Project Manager, Signature Systems

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