This study comes on the back of Singapore’s push towards adopting digital solutions, which include thermal scanners, biometric facial recognition systems and Artificial Intelligence cameras, through various initiatives such as the Advanced Digital Solutions scheme and Digital Resilience Bonus to facilitate safer public and work environments amid the pandemic.Key findings from Milestone’s “Video technology amid Covid-19” survey include:
- Eight in ten Singaporeans are receptive to the usage of video technology, such as thermal imagining cameras and crowd management video analytics, when underpinned by a health benefit.
- Whilst not entirely familiar, most Singaporeans recognise benefits of video technology and showed greater inclination to visit public places with Covid-19 video technology measures.
- Three distinct segments were identified in this study: the “Pragmatic” (41 percent) who sees video technology as beneficial and the new norm, the “Realistic” (32 percent) who accepts video technology usage in specific scenarios; the “Sceptic” (27 percent) whose comfort level with video technology remains low even when used for health and security reasons.
- Receptivity towards video technology is not associated with age. The study showed that having knowledge of video technology benefits and data measures is more likely to determine one’s acceptance, rather than age.
Mr Low adds: “Being explicitly informed about the use of video technology in a premise and that no video data would be stored would further reassure the public and increase the overall receptivity and acceptance of video technology use. Just as businesses and organisations try to adapt to new consumer attitudes around safety and health, they will also need to work together with regulatory bodies and technology partners to find ways to maintain individual privacy and comply with data protection regulations at the same time.”