In April, online sales increased by 180%, with 75% among new users, who had never purchased through e-commerce before.
The equation is simple: if fewer people can or want to enter a store, there will also be fewer sales opportunities and, consequently, less profit.
So, how can retailers adapt to this ‘new normal’, not only providing safety for their customers, but also optimizing the sales and purchasing experience in a way that will make the buyers want to leave e-commerce and come back to the stores?
First, let’s look at the current situation. Although, stores are slowly being allowed to reopen this is happening under strict hygiene and safety restrictions. As an assessment by epidemiologists in the science journal Science shows, these distancing rules (“social distancing”) will remain an important part of the fight against the virus to prevent renewed waves of infection. This present many retailers with a range of challenges and questions:
- How can I make sure that my store is not overcrowded?
- Which area of my store is most frequented and when?
- How do I know if the minimum distance between people is being respected?
- How can I determine if all customers entering the store are wearing a face mask if required?
At the same time, the presented video technologies can increase your efficiency and sales, both now and into the future. After all, the same solutions that help you comply with the coronavirus regulations can provide you with interesting insights into your customers’ buying behavior after the crisis.
For example, what products are the customers mostly interested in? What paths are people taking within the store? What is the most frequent customer type? All these insights can be collected while respecting privacy and complying with data protection regulations.
For example, a camera equipped with thermal technology costs more than a simple thermoscanner, but while the latter will no longer have reason to exist when the emergency is over, a thermal camera can be used for surveillance, people counting, video analysis, etc. In two words: for protection and marketing!
Indeed, the attitude among retailers has changed during these unprecedented times. Many have seen how technology isn’t just a cost, but rather a benefit if perceived from a longer-term perspective.
As the corona pandemic has clearly demonstrated, it is impossible to predict what the future holds.
This calls for an open and flexible platform offering the possibility of integrating any new technology that can be used to address future challenges.
Sources: GroupM Report Covid-19; Kantar Barometer Covid-19; Analisi Search su Benchmark di agenzia; Osservatorio E-commerce BtC Netcomm; Growmystore by Google Italy