Creating business outcomes through open platform software

April 02, 2024

Milestone Systems is a leading provider of open platform video management software.

Based on an open platform, our video management software enables integration with the industry’s widest choice in cameras, devices, and best-in-class business solutions.

Our open platform makes it possible for our hardware and software partners to grow their business and integrate their video solutions for security and beyond security purposes.

We operate our business through a two-tier distribution and partner channel model, and our solutions are available in most countries around the world. This model provides great scalability. We are continuously adapting the way we do business to fit market conditions and customer needs, wherever it makes sense for us, our partners, and customers.

Our focus on open platform video management software (VMS) connects our channel and technology partners to each other so they can build best-of-breed video solutions.


Our strategy centers around our purpose – to Make the World See. We envision a future in which video technology can be used to explain the past, understand the present, and predict the future, with the intent of creating a positive impact for businesses and society.


Responsibility is our license to operate. It’s the basis for developing and integrating technology and it’s a driver for choosing partners and business focus. We want to be a beacon for responsible technology in our industry.

Over the last year we have significantly matured our Responsible Technology Program, which is a tangible expression of our commitment to ensuring our technology is developed, sold, and used responsibly.

Similarly, People First is at the core of everything we do. We build a culture focused
 on engagement and well-being in the way we develop, market, and sell our products and when we collaborate with partners - both inside of Milestone and in the broader industry.


The importance of people is emphasized even further in our four strategic objectives, most obviously in our focus on culture. At Milestone, culture is a differentiator.

We believe our employees are our most important asset, and we continuously improve our working conditions, empower employees and teams,
and create flexible, digital and hybrid working environments.

Video Technology

Video technology software is the core of our product offering and will remain so. In the strategy period so far, we continuously modernized our core software, have launched our first cloud offering Milestone KiteTM, extended analytics with XProtect Rapid REVIEW, and our first exclusively designed and industry specific offering, XProtect Hospital Assist.

In the years ahead we will develop our open video technology platform in brand new ways. We constantly ensure that our technology is geared for growth, and that we get even closer to the customers’ needs and help solve their challenges.


Our partners play a vital role in our business model and strategy, and we have already launched a new partner program with incentives for our partners.

In the years ahead, we will continue to strengthen our relationships with partners, increase our common marketing and sales efforts, and work together to create solutions for key customer industries that address unique customer needs.


We have adapted our customer focus to fit a world using video technology for different purposes: to secure a business and to optimize a business.

We see great opportunities for offerings that are relevant for customers and solve their needs, and we are accelerating our marketing and sales efforts with dedicated initiatives to meet our customers where they are.

While working to maintain our leadership position in Europe, Middle East and Africa (EMEA) and Asia-Pacific (APAC), we are also strengthening our presence in the Americas. We expect to continue our growth journey in this market and around the world, as we pursue business outcomes that benefit people, businesses, and societies.

You will be logged out in
5 minutes and 0 seconds
For your security, sessions automatically end after 15 minutes of inactivity unless you choose to stay logged in.