Frequently asked questions

A Marketplace membership plan allows you to promote your brand and products through product and solution service pages on Milestone Marketplace®. There are three membership levels with a range of benefits, so you can choose which plan is best for each product or solution service.

Payment starts when you publish your product page.

Our START membership lets you set up an unlimited number of Milestone Marketplace product pages and get in touch with customers who show interest in your products. It is designed for companies looking for brand awareness and exposure.

Our GROW membership gives you all the benefits of a free membership plus priority and highlighting in search results and insights and analytics.

Our EXCEL membership allows your product to be shown in the top area of the Milestone Marketplace search page. You will share this area with other premium partners and will always show up when your product page is relevant to the visitor who is searching.
You must be a Milestone Technology Partner to join Milestone Marketplace. Our Milestone Technology Partner program takes an active role in driving the industry by supporting and promoting companies that create application, hardware and services that meet customer needs.  

Questions about joining the Milestone Technology Partner program? Contact us here.
Milestone Marketplace is designed to feature applications, hardware or services that integrate with, are designed for, or work with Milestone XProtect VMS. Examples include an access control system that integrates its alarms and events into Milestone VMS, a PSIM system that uses video streams from Milestone VMS, or a reference architecture that optimizes the use of Milestone VMS with hardware devices or IT infrastructure components.

The documentation uploaded to Milestone Marketplace must clearly describe how the application, hardware or service is used in combination with Milestone XProtect VMS.
To add content to Milestone Marketplace, you must have the following information ready:
  • Minimum 3 screenshots, videos or images, that help potential customers understand how your applications, hardware, or services work with Milestone's VMS.
  • Relevant documentation, like installation guides that explain how the application, hardware, or service is integrated with Milestone's VMS and how it is installed.
  • Your contact information, for when potential customers want to know more about your product. Include local contacts and an estimated response time.
  • The Milestone certification or verification document for your application, hardware or service should be ready to upload.
  • Documentation showing that your applications, hardware, or services comply with GDPR regulations.
You must be a Milestone Technology Partner to get your technology offering verified and to join Milestone Marketplace. 

Milestone Verification is intended to verify the compatibility of the partner’s specific application, hardware or service. Verification is based on documentation submitted, combined with a current version of Milestone XProtect® video management software (VMS). 

The technical setup, configuration, testing and operations are done by the partner. The tests and operations done should be documented so that Milestone’s engineers can independently verify the overall performance and functionality of the partner’s product. The partner can document the tests and operations in the manner that the partner finds appropriate, e.g. free text, screen shots and video clips. Some products are more suited for an online, remote review as a part of the verification. This must be agreed on with the Milestone Verification Team. Once Milestone has received all documentation, Milestone engineers will review it to see if it is possible to proceed to the actual verification step. If not,  you will be contacted directly.

Contact our Technology Partner team for more information on the verification process and how to join the Milestone Technology Partner program.

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