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The Total Economic Impact (TEI) of Milestone XProtect: cost savings and business benefits

Organizations face growing pressure to modernize video operations. They need to scale across locations, work with mixed camera environments, and respond to incidents quickly without adding complexity. Milestone XProtect video management software (VMS) helps meet that need. It centralizes video operations, reduces administrative work, and supports more efficient investigations as organizations grow.

Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential return on investment enterprises may realize by deploying XProtect. Using real customer interviews, Forrester created a composite organization and identified a significant return on investment (ROI) and numerous benefits of XProtect.  

The findings: A three-year 133% Return on investment

Here are some of the key ways in which XProtect creates value: 

1. Faster investigations and better compliance 

The interviewees said XProtect helps them search, review and share video evidence more quickly, resulting in 30-60% faster evidence handling. It reduces time spent locating footage across cameras and simplifies exporting video for internal cases or law enforcement. 

2. Higher productivity in administration and monitoring 

Centralized system management and proactive alerts reduce manual monitoring and routine maintenance work. A consistent interface across multiple sites also improves operational efficiency by streamlining workflows and helps teams stay productive. Because of XProtect’s strong reliability, more downtime is also avoided. 

3. Less integration effort and fewer operational costs with an open platform 

Interviewees highlighted the value of moving away from closed systems. XProtect’s open platform, supported by prebuilt plugins, device drivers and API/SDK options, helps reduce custom development and lowers third-party integration efforts. The open platform also leads to lower operational costs, because hardware can be reused, as well as a reduction in licensing and integration costs. 

4. Faster remote operations and increase in operational efficiency 

The faster remote operations lead to fewer site visits and truck rolls, while operations increase in efficiency, as the single, open platform streamlines workflows across multiple sites.

The methodology

Milestone Systems commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. As part of the process, Forrester spoke with decision-makers in retail, education, and logistics industries, and created a composite organization with 2,500 employees, 10–15 XProtect users, 500 cameras, and 600M USD in annual revenue. Using this composite organization, they found that XProtect can streamline operations and deliver measurable financial gains. 

Download the full 2026 TEI study

Get the complete methodologyassumptions and financial model in the full Forrester report. 

Test it out yourself

Try the Milestone XProtect ROI Estimator to receive free access to a high-level estimate of the Total Economic Impact of Milestone XProtect based on your company’s specific details. 

Ready to see how XProtect can provide you with a return on investment?
Try the ROI Estimator
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