Yes! The portal will launch with the core features you need, but some functionalities will be added later. You can expect continuous improvements, new features, and an overall more capable portal over time.

The Customer Portal contains resources and content reserved for Milestone customers. To verify your customer status, you need an account to log in and gain access.

You can access the portal from milestonesys.com or directly via customer.milestonesys.com.
If you don’t already have a portal account, you can sign up on the login page.
Please note: You will need your product license key (XProtect SLC, Arcules Org ID, BriefCam Tag ID) to verify that you are a Milestone customer.

Visit customer.milestonesys.com and sign in using your account credentials.

To sign in, you must be a Milestone customer and have a Customer Portal account. If you don’t have an account yet, you can sign up on the login page (https://www.milestonesys.com/customer-sign-up). You’ll need your product license key and a work email address.

Yes, your username (email address) will stay the same. However, you will need to reset your password once - emails with instructions have been distributed to Xprotect customers. If you are a new XProtect, Arcules, or BriefCam customer, you must sign up for a Milestone Customer Portal account.

Personal details will be accessible immediately. Company information will be introduced at a later stage, and advanced admin features—such as a complete user overview—are planned for release later this year.

To access the Customer Portal, we must verify that you are a Milestone customer. Your product license key (XProtect SLC, Arcules Org ID, BriefCam Tag ID) is used to validate your customer status and enable access to customer resources.

XProtect:
Open the Management Client and go to Help → About to find your SLC.

Arcules:
Your Org ID appears in the product URL after “/o/” when logged in. It is also available in your account menu inside the product.

BriefCam:
Open the License Activation application. After activation, the Tag ID is shown in the dialog box.

If needed, your system integrator or reseller can also provide your product license details.

If you have an active Milestone product but don’t know your license key, please contact your reseller. They can help you locate it.

You can reset your password directly from the Customer Portal login page, type your email address and click next - now choose “Click here to reset your password?” and follow the instructions sent to your email.

During the initial launch phase of the new portal, you will not be able to update your contact information yourself.
But we’re here to help — simply contact us through the channel provided to you in the portal with your request, and we will update the information for you.

During the initial launch phase of the new portal, you will not be able to manage your users yourself. But we’re here to help — simply contact us through the channel provided to you in the portal with your request, and we will update the information for you.

During the initial launch phase of the new portal, you will not be able to manage your users yourself. But we’re here to help — simply contact us through the channel provided to you in the portal with your request, and we will update the information for you.

During the initial launch phase of the new portal, you will not be able to manage your users yourself. But we’re here to help — simply contact us through the channel provided to you in the portal with your request, and we will update the information for you.

During the initial launch phase of the new portal, you will not be able to manage your users yourself. But we’re here to help — simply contact us through the channel provided to you in the portal with your request, and we will update the information for you.

During the initial launch phase of the new portal, you will not be able to manage your users yourself. But we’re here to help — simply contact us through the channel provided to you in the portal with your request, and we will update the information for you.

During the initial launch phase of the new portal, you will not be able to manage your users yourself. But we’re here to help — simply contact us through the channel provided to you in the portal with your request, and we will update the information for you.

In the new portal, you can only assign one user role: either Admin or Regular User. If you are assigned as an Admin in one portal or tool, you will become an Admin across all Milestone Portals & Tools.

As part of Arcules joining Milestone Systems, the www.arcules.com site is being retired. Moving forward, milestonesys.com and the Milestone Customer Portal will be the primary destinations for information, learning resources, and support — including for Arcules customers. However, your technical support options and documentation on help.arcules.com will not change.

If you want to access Milestone’s Learning Portal or other customer‑only content, you will need a Milestone Customer Portal account.

Milestone’s portals and tools require user verification.
By creating a Customer Portal account, you are validated as part of the Milestone customer community and gain access to shared resources, documentation, and training.

You can access the Arcules product from the LOG IN section at the top of milestonesys.com.
You can also find a quick link inside the Milestone Customer Portal.

Please note:
You must create a Customer Portal account, but you cannot use your portal login credentials to sign in to the Arcules product — the two systems use separate authentication.

No. You will continue to log in to your Arcules product the same way — now via milestonesys.com.
A Customer Portal account is not required to use the product itself.
Login credentials for the Customer Portal and for the Arcules product remain separate.

Customer Portal
- A service hub for Milestone resources
- Provides access to documentation, learning, support and links to other Milestone tools
- Requires a Milestone Customer Portal account

Product Login
- Gives access to the Arcules service you have purchased
- Uses separate credentials
- Does not require a Customer Portal account

The Arcules Support Knowledge Base (https://help.arcules.com) and its content will remain available after the transition.

The in-product support chat will remain after the transition

Once you have created a Customer Portal account, you will find links to technical documentation and all material previously available on the Arcules website.

The Milestone Learning Portal is available here - where you can access Arcules Learning

Information about previous classes or eLearning you completed will not carry over to the new Milestone Learning Portal. Any training you complete in the new learning portal will be tracked there moving forward. Certifications are primarily designed for Milestone Partners, so for customers, certification status is not currently displayed in the Learning Portal nor the Customer Portal.

As part of BriefCam joining Milestone Systems, the www.briefcam.com website - including the BriefCam Community Portalsite - is being retired.
Moving forward, milestonesys.com and the Milestone Customer Portal will be the primary destinations for information, learning resources, and support — including for BriefCam customers.

The BriefCam Community Portal and the briefcam.com website have been retired as part of BriefCam’s transition into Milestone Systems.
Moving forward, milestonesys.com and the Milestone Customer Portal will be your destination for support, training, documentation, software download, and user administration.

If you want to access Support and Milestone’s Learning Portal or other customer‑only content, you will need a Milestone Customer Portal account.

Milestone’s portals and tools require user verification.
By creating a Customer Portal account, you are validated as part of the Milestone customer community and gain access to shared resources, support, documentation, and training.

Yes. BriefCam support will now be provided through the Milestone Support Community. 

BriefCam software downloads will be available through the Milestone Customer Portal. You can also access the software download directly via this link - https://www.briefcam.com/installation-downloads/ - a customer portal account is required to access.

Technical information is available via the Milestone Documentation Portal.
You can access it by logging into the Customer Portal, where you’ll find a direct link or
you can also visit the documentation portal directly here. 

The Milestone Learning Portal is available here - where you can access BriefCam Learning. 

Information about previous classes or eLearning you completed will not carry over to the new Milestone Learning Portal. Any training you complete in the new learning portal will be tracked there moving forward. Certifications are primarily designed for Milestone Partners, so for customers, certification status is not currently displayed in the Learning Portal or the Customer Portal.