Residential communities in the Dominican Republic, such as Quintas de Pontezuela in Santiago, face growing pressure to improve the visitor experience while maintaining high security standards. Many have to rely on outdated, manual processes: handwritten visitor logs, phone calls to residents for confirmation, and disjointed video snapshots that make auditing difficult. AWM Solutions identified an opportunity to modernize and unify access management into one integrated workflow utilizing Milestone System’s open platform video technology.
Residential communities across the Dominican Republic were struggling with outdated and fragmented access control processes that slowed entry and weakened security. Guards relied on manual phone calls to residents for confirmation, handwritten logs, and unconnected video systems, creating long queues at gates and frequent communication errors. Reconstructing past incidents was nearly impossible due to scattered data and incomplete or inaccurate records.
One community that clearly illustrated these challenges was Residencia Quintas de Pontezuela, a gated development in Santiago. Quintas had grown increasingly concerned about the limitations of manual visitor validation and the difficulties of maintaining consistent, verifiable records across multiple access points. Their experience became an important reference point in shaping AWM’s integrated approach — while also demonstrating the wide applicability of the solution for different communities.
AWM Solutions created a three-part visitor management suite powered by Milestone XProtect VMS open platform video management software. The system unifies all visitor data — from QR invitations and license plates to phone confirmations — into one integrated workflow that speeds gate processing, strengthens security oversight, and provides a complete, traceable record of every visit.
- Administrative System
The back-office web platform allows administrators to register visitors, create invitation links, and generate detailed visit reports. The system retrieves entry images directly from Milestone XProtect, associating each image and video clip with its corresponding event. - Resident Mobile App
Residents create and share QR code invitations via WhatsApp or secure links. Visitors present the QR code at the entrance, which the system validates instantly, automating authentication and reducing bottlenecks. - Security Gate App
At the gate, security guards scan the visitor’s QR code or verify ID manually. They can also view live and recorded video for visual confirmation. If additional approval is needed, a call is made to the resident — automatically recorded and logged for full traceability.
The new visitor management system has significantly improved efficiency and transparency across residential communities. Visitors carrying QR invitations are now authenticated within seconds, with instant video confirmation that speeds up entry and minimizes gate congestion. Each visit is automatically logged with images, metadata, and even recorded phone calls, ensuring a complete and auditable record of every access event.