XProtect Remote Manager (XRM) is a cloud-based tool that lets you manage multiple XProtect video management software installations from one secure, central interface. Included with Milestone Care, it gives authorized administrators and Milestone partners a simple way to monitor system health, check device status, and handle routine management tasks from any web browser. Built for IT teams and partners, XRM streamlines the oversight of large or multi‑site deployments and reduces the complexity of keeping distributed XProtect systems running smoothly.
Overview dashboard: A centralized view of all connected XProtect sites with status indicators and alerts.
System health monitoring: Real-time monitoring of server statuses, CPU/memory usage, storage retention, and error events.
Camera and device management: Remote access to live feeds, camera settings, and bulk maintenance tasks.
Audit logging and security: Role-based access control and detailed audit logs for transparency and accountability.
Alerts: Customizable email notifications for cameras, servers, and system health.
Simplified multi-site management: One portal to oversee all sites, improving operational control.
Higher system uptime: Proactive alerts and remote fixes minimize downtime.
Ease of use: Web-based interface with a low learning curve.
No additional cost: Included with XProtect Care Plus subscriptions.
Centralized customer monitoring: Unified dashboard for all client systems.
Faster issue response: Real-time alerts enable proactive support.
Enhanced customer satisfaction: Improved service quality to uphold SLAs.
New revenue streams: Monetize remote management as a service.
Whether you're a customer or a service provider managing XProtect on behalf of a customer, XRM ensures security at every level. Its hybrid architecture combines cloud convenience with on-premises control for maximum flexibility. Users can access systems safely from any browser using multi-factor authentication, while end-customers maintain full control by granting or revoking service provider access with granular permissions for video feeds.
Communication is encrypted via outbound-only HTTPS (port 443), eliminating the need for inbound firewall rules and reducing exposure. Clear firewall exception guidelines support compliance and transparency. For added protection, the Cloud Connector can even be installed on a separate machine, giving you confidence that your data and operations remain secure.
- A retail company with 50 store locations uses XRM to monitor all sites from a single dashboard, reducing maintenance visits and improving uptime.
- A systems integrator manages 20 client installations via XRM, offering proactive support and creating a new revenue stream through remote monitoring services.
XProtect Remote Manager transforms how end-users and partners manage video surveillance systems. By centralizing oversight, enabling remote actions, and enhancing system reliability, XRM delivers tangible operational benefits. Whether you're an enterprise security administrator or a service provider, XRM empowers you to maintain optimal system performance with greater efficiency and control. As Milestone continues to evolve XRM, its role in managing XProtect will only grow, making it a cornerstone of modern VMS operations.