SureView Response
SureView Response is a single interface for coordinating real-time response in any SOC.
Updated on Friday, August 18, 2023
SureView Response provides a single interface to coordinate every alarm & event that comes into your SOC—from any system or device. Seamlessly integrated with video & alarms from your Milestone systems, operators process events quickly, consistently, and securely: delivering better security outcomes
What is needed
From SureView Systems
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SureView Response
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Milestone Integration
From Milestone Systems
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Milestone XProtect
Featured content
Customer Stories
Case Study: Paramount
Paramount Pictures security command center utilizes SureView to quickly respond to events.
Case Study: AAA
AAA uses SureViews open platform to improve the efficiency of their security operations & seamlessly
Case Study: Critical Infrastructure - Water
This critical infrastructure provider monitored more alarms without increasing costs using SureView.
Case Study: Critical Infrastructure - Energy
Critical Infrastructure provider expands monitoring with no additional costs with SureView.
Case Study: Global Technology Company
Using SureView this Global tech company reduces response time by 92%.
Overview
How it works
How to install
Overview
SureView Response - SureView Response is a single interface for coordinating real-time response in any SOC.
SureView Response provides a single interface to coordinate every alarm & event that comes into your SOC—from any system or device.Everything needed for efficient response is right there—geospatial mapping, action plans, nearby camera call lists, etc. Alarms are automatically grouped and prioritized so operators receive the urgent ones first. Every event is handled in a similar, consistent way, driving productivity and improving security outcomes.
With the Milestone integration, SureView Response is able to connect to any Milestone Camera & receive any Milestone alarm across any number of Milestone systems.
SureView makes it easy to:
Standardize response across systems, processes, and teams
Connect to the systems and devices you use today
Improve security outcomes by decreasing response time
Seamlessly scale your operations across teams, territories, or the globe
Centralize operation metrics across the security operations to visualize and make data-driven decisions
Key features
- A simple to use operator interface ensures that there is a consistent and rapid response to every event
- SureView accepts alarms from any device, system, or person and can automatically connect this with nearby cameras.
- Build simple, repeatable steps for the operator to follow when responding to events
- Familiar mapping tools combined with easy access to Milestone live cameras provide operators with the real-time data they need to respond quickly
- Managers can take action by identifying the trends and metrics that impact the performance of their teams
How it works
1 of 4
SureView Response provides a single screen to coordinate every alarm and event that comes into your SOC (Security Operations Center)—from any system, any device, any source.
2 of 4
No more jumping from one system to another, every event is handled in a similar, consistent way, driving productivity and improving security outcomes.
3 of 4
SureView’s Chief Product Officer, walks through a quick overview of our integration with Milestone’s leading VMS platform, delivering the situational awareness operators need for a quick response.
4 of 4
People often ask us what is SureView? What does it do and how would it work for their security team? This quick and to-the-point overview strives to answer these questions in just 2 minutes.
How to install
Documentation
This is where you can find additional documentation
| SureView Response (SaaS) Milestone Documentation | pdf Download (713.52 KB) |
| SureView Response (On Premises) Milestone Documentation | pdf Download (1.23 MB) |
| SureView Response - Overview Cut Sheet | pdf Download (3.22 MB) |
Milestone Verified
Read verification
Specification
Required SureView Systems product(s)
SureView Response
SureView Milestone Integration
Milestone MIP 2021 v1.0.0.19
Has proven compatibility with the following Milestone versions:
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XProtectExpress+2022 R3, 10/11 2022
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XProtectCorporate2022 R3, 10/11 2022
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XProtectExpert2022 R3, 10/11 2022
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XProtectEssential+2022 R3, 10/11 2022
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XProtectProfessional+2022 R3, 10/11 2022
Is also expected to work with:
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XProtectExpress+2021 R1, 06/29 2021 and later
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XProtectCorporate2013, 05/21 2013 and later
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XProtectExpert2017 R1, 02/15 2017 and later
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XProtectEssential+2021 R1, 06/29 2021 and later
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XProtectProfessional+2021 R1, 06/29 2021 and later
Country availability
Your location is: United States
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Language versions available
English
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