Lifecycle for XProtect® video management software
Product lifecycle stages description
Milestone’s Video Management Software products change status from General Availability to Limited Availability three months after a similar or substituting product has been released. In special cases where a newer version has not been released, Limited Availability will start one year from the General Availability date. Milestone guarantees a minimal availability period of four years for all its VMS products, in which the product becomes Discontinued after three years from its General Availability date and Terminated after four years. Milestone reserves the right to prolong the lifespan of its products at its sole discretion.

* The above availability status rules refer also to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile.
General availability
Limited availability
Discontinued
Terminated
General availability
Limited availability
Discontinued
Terminated
Product available for new sale through partners    
Product available for expansion1 sale through partners            
License activation
                2
Product documentation and manuals available on Milestone website
            
Software available on Milestone website            
Free online Self-Help support resources            
Free support3 via phone and web form
        
Priority support (paid) services4        
Service releases fixing relevant bugs    
Operation-critical hotfixes        

   1 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)

   2 License activation is available for 10 years after General availability for that specific version

   3 Partner support option: Help-Desk

   4 Partner support option: Milestone Care Premium and Milestone Care Elite

   * The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile
Versions of XProtect VMS Products
Current status
General availability
Limited availability
Discontinued
Terminated
Current status
General availability
Limited availability
Discontinued
Terminated
XProtect Corporate, XProtect Expert,ㅤㅤㅤXProtect Professional+, XProtect Express+ and XProtect Essential+
2024 R1 General availability June 25, 2024 June 25, 2027 June 25, 2028
2023 R3 General availability November 14, 2023 September 25, 2024 November 14, 2026 November 14, 2027
2023 R2 Limited availability June 20, 2023 February 14, 2024 June 20, 2026 June 20, 2027
2023 R1 Limited availability March 7, 2023 September 20, 2023 March 7, 2026 March 7, 2027
2022 R3 Limited availability October 11, 2022 June 7, 2023 October 11, 2025 October 11, 2026
2022 R2 Limited availability June 14, 2022 January 11, 2023 June 14, 2025 June 14, 2026
2022 R1 Limited availability March 8, 2022 September 14, 2022 March 8, 2025 March 8, 2026
2021 R2
 Limited availability October 27, 2021 June 8, 2022 October 27, 2024 October 27, 2025
2021 R1 Limited availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Discontinued November 12, 2020 September 29, 2021 November 12, 2023 November 12, 2024
2020 R2 Terminated June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Terminated February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024

Previous versions have been terminated. For more information about how to upgrade, please contact Milestone.
Please note: The information contained on this page represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.
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