National Water Utility Improves Operations with Integrated Milestone Video and LPR, Integriti Access Control and Axis Network Cameras

Centralized video surveillance with remote access via mobile devices helps protect investments, reduce site visit costs and decrease response time to security and service issues. Open platform software integrates video, access control and license plate recognition for optimal efficiency.

August 11, 2016.  South East Water based in Melbourne, Australia, recently upgraded its mix of standalone, legacy monitoring systems with an integrated, flexible video surveillance platform from Milestone Systems to support the organization’s ambitious technology and innovation strategy.

Milestone’s open platform paired with network cameras from Axis Communications, enables South East Water to monitor its assets with a centralized, integrated solution that is easy for employees to use. Axis network cameras provide comprehensive coverage of offices and remote facilities, as well as street and underground sewage and drainage systems. Milestone Mobile’s Video Push notification allows South East Water to quickly respond to incidents like major infrastructure damage, burst pipes, sewer spills and other critical events that can all be streamed in real-time from operators’ phones to the control room.

“Our most important criterion in choosing a new system was that it be an open platform,” said Andrew Forster-Knight, Group Manager of Intelligent Systems at South East Water. “With Milestone, we got an almost unlimited amount of choices when it comes to camera vendors and third-party applications, reducing integration costs and maximizing the value of existing infrastructure.”

South East Water provides water, sewerage and recycled water services to residential, commercial and industrial customers — more than 1.7 million people in Southeast Melbourne. Its service region covers 3,640 square kilometers from Port Melbourne to Portsea. South East Water manages a water and sewer network made up of more than 24,000 kilometers of pipeline, 81 water pump stations, 259 sewage pump stations, nine recycled water pump stations, eight water recycling plants, and one storm water treatment plant, totaling more than AUD $3 billion of infrastructure and assets.

Access control integration is also enhancing South East Water’s security processes. Using the Milestone XProtect Access module, South East Water is able to integrate Milestone’s video management and user interface with Integriti access control from Inner Range. This system integration combines visual verification from the Milestone video interface with access control events, for efficient central management.

“It would have been a time-consuming process to have everyone use a swipe-card to access the lot, so we designed our new building in Frankston with License Plate Recognition,” said Forster-Knight. “XProtect LPR automatically opens our parking lot gate when a permitted license plate is identified. Plus, we have Axis ‘eyes’ on every car in the lot, so we can proactively respond to any incidents that may arise.”

South East Water is also reaping the benefits of Milestone Mobile Video Push, which has greatly improved operational efficiency. Engineers out in the field can relay the details of complex issues instantaneously from any location.

“In the past, when an engineer would go to inspect a problem with a sewage pipe, we wouldn't receive the information for hours or possibly days,” said Forster-Knight. “Now, using Milestone Mobile, video can be recorded with a smartphone and immediately sent to our command center, where we can evaluate the cause and take appropriate action. It means we can respond to problems faster, and the impact to customers is greatly reduced.”

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About Elaren Security
With a head office located in Brooklyn, Victoria, Australia, Elaren Security offers a wide range of professional security solutions for any industry. Providing design, installation and maintenance services for video surveillance, monitoring, access control, digital security solutions and public address systems, Elaren is driven to deliver the highest level of integrity and service to the security market.

About Milestone Systems 
Milestone Systems is a global industry leader in open platform IP video management software, founded in 1998 and now operating as a stand-alone company in the Canon Group. Milestone technology is easy to manage, reliable and proven in thousands of customer installations, providing flexible choices in network hardware and integrations with other systems. Sold through a community of partners in more than 100 countries, Milestone solutions help organizations to manage risks, protect people and assets, optimize processes and reduce costs. For more information, see: For news and viewpoints from the Milestone open platform video community, visit The Milestone Post

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