Zenitel Call Handler for Milestone XProtect

Provides seamless audio integration.

Updated on Monday, November 4, 2024
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With the Zenitel interfaces using ONVIF and the Call Handler plug-in, audio and voice communication seamlessly integrates into your video management workflow. This mitigates security risks and enables better decision making and faster response times.
Technology Partner
Milestone Verified
Up to 1000 +
What is needed

From Zenitel

  • Zenitel Connect Pro (or ICX-AlphaCom/IC-EDGE)
  • Zenitel Call Handler
Zenitel Call Handler Zenitel Connect Pro for Milestone XProtect (ver 3.0.6 or newer)
Zenitel Call Handler ICX-AlphaCom for Milestone XProtect (ver 3.0.6 or newer)
Zenitel Call Handler IC-EDGE for Milestone XProtect (ver 3.0.6 or newer)

From Milestone Systems

  • Milestone XProtect
Milestone XProtect®: Essential+, Express+, Professional+, Expert, Corporate

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Documentation
Installers
Overview
How it works
How to install
Overview

Zenitel Call Handler for Milestone XProtect - Provides seamless audio integration.

As the world-leading provider of unified critical communication solutions, Zenitel has a long history of providing devices and platforms that enables seamless handling of operational, security, and safety communication.

Using the Zenitel interfaces with XProtect® you can easily add intercom devices, video streaming, two-way audio, and voice communication into your security system and processes. This mitigates security risks and enables better decision making and faster response times, by:
- Using ambient listening to get a sound context to what you see on camera.
- Manage visitors and verify identity combining live video and audio communication.
- Answer and prioritize incoming calls.
- Broadcast pre-recorded and live messages to IP speakers and intercom stations to warn people off, without the need to physically intervene.
- Record, replay and log SIP conversations and video streams for traceability and accountability.

Key features

  • Quick and easy set-up: Zenitel devices, inputs and outputs are auto-discovered and added to XProtect.
  • Situational awareness and immediate response: Listen-in, record audio and video, and trigger automated events and alarms for security personnel.
  • Supervise, monitor and click to call: View and verify the status of each device and initiate calls and broadcasts from the Smart Client.
  • Manage incoming calls: View queued calls, preview video from call point, and answer calls in the Smart Client.
  • Broadcast live and pre-recorded messages to groups of IP speakers in the Smart Client.
How it works

How to install

Documentation

This is where you can find additional documentation

Milestone Verified Read verification

Installers

Here you can find more information about installers and installation guides

Specification

Required Zenitel product(s)
Zenitel Connect Pro: 1.4.0 and higher ICX-AlphaCom : 13.1.3.3 and higher IC-EDGE: VS.IS 5.1.3.0 and higher

Has proven compatibility with the following Milestone versions:

  • XProtect
    Express+
    2023 R2, 06/20 2023
  • XProtect
    Corporate
    2023 R2, 06/20 2023
  • XProtect
    Expert
    2023 R2, 06/20 2023
  • XProtect
    Essential+
    2023 R2, 06/20 2023
  • XProtect
    Professional+
    2023 R2, 06/20 2023

Is also expected to work with:

  • XProtect
    Express+
    2020 R2, 06/09 2020 and later
  • XProtect
    Corporate
    2020 R2, 06/09 2020 and later
  • XProtect
    Expert
    2020 R2, 06/09 2020 and later
  • XProtect
    Essential+
    2020 R2, 06/09 2020 and later
  • XProtect
    Professional+
    2020 R2, 06/09 2020 and later

Country availability

Your location is: United States

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