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Notice: XProtect technical support will be closed Dec. 25, 2025, and Jan. 1, 2026.
Care Premium and Care Elite customers with Severity A issues (XProtect inoperable/recording not running) will continue to receive support throughout the holiday period. We wish you a peaceful holiday season.

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Self-Service & Support

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USER FORUM

Explore articles that help solve common support issues

Ask questions and share knowledge with customers and partners

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RESOURCES

Free eLearning and video tutorials. Classes and certifications on Milestone products.

Install Milestone XProtect^® products according to Milestone recommendations.

Find manuals and guides on how to setup and use Milestone products.

Attend technical and commercial webinars on various topics.

Find manuals, eLearning and tools on Milestone Husky X Series.

USEFUL DOWNLOADS

Get the latest software updates for your product

Get the latest drivers for your product

Get the free MIP SDK for creating XProtect applications

Get the latest XProtect Hotfixes

TOOLS

See the full list of devices for XProtect and Milestone Husky™

Register and see active software license codecs (SLCs)

Register, view and edit the plug-ins that you wish to issue licenses for via the MIP License Management, as described in the MIP SDK Documentation - manage your plug-ins now

Get the information about features and supported devices in our latest Device Pack.

XProtect Solution Designer

Simplify solution design with our enhanced Milestone XProtect design tool.

See minimum requirements for Milestone products

Compare XProtect product versions and see our latest updates

Check out the tools you need to design and specify Milestone-based solutions

Get access to My Milestone, Customer Dashboard, Learning Portal and more

REFERENCES

Learn more about Milestone products lifecycle, availability and support

Learn more about system security or report suspected security vulnerabilities

Read more about our products' compliance and get access to relevant materials and tools

See if your Milestone product can be interconnected

Milestone XProtect® video management software (VMS) products

See full product comparison chart for more details

SUPPORT

XProtect live chat, phone numbers and technical support case history for partners and Care Premium customers

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Chat is available 24/5 for technical issues related to Xprotect, Briefcam and Arcules products.

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Technical Support / Care

Get technical assistance for Milestone products

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Contact us for sales related topics and issues

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Chat is available 24/5 for technical issues related to Xprotect, Briefcam and Arcules products.

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Technical Support / Care

Get technical assistance for Milestone products

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Contact us for sales related topics and issues