When you purchase your software and licenses, you receive:
Your SLC is also printed on your order confirmation and consists of several numbers and letters grouped by hyphens like:
The software license file contains all information about your purchased VMS products and licenses. Milestone recommends that you store the information about your SLC and a copy of your software license file in a safe place from which you can find them again. The software license file contains all information about your purchased VMS products and licenses. Milestone recommends that you store the information about your SLC and a copy of your software license file in a safe place from which you can find them again. You can also see your SLC from the Help menu > About.
To get started, you download the software from our website. While you are installing the software, you are asked to provide the software license file. If you have not yet received the software license file, you can still install the software and run it for a 30-day trial period with a maximum of eight added cameras and a retention time of maximum five days. To continue using your system, you must import your software license file before the end of the trial period.
Once the installation is complete and you have activated your licenses, you can see an overview of your licenses for the current installation on the Getting started page. You may need the software license file or your SLC when you, for example create a My Milestone user account, contact your reseller for support and if you need to make changes to your system.
You have purchased at least two types of licenses:
Base licenses: As a minimum, you have a base license for one of the XProtect products. You may also have one or more base licenses for XProtect add-on products.
Hardware device licenses: Every hardware device that you add to your XProtect system requires a hardware device license. You do not need additional hardware device licenses for speakers, microphones or input and output devices attached to your cameras. You need only one hardware device license per video encoder IP address even if you connect several cameras to the video encoder. A video encoder can have one or more IP addresses.
For more information, see the list of supported hardware on the Milestone website. If you want to use the video push feature in XProtect Mobile, you also need one hardware device license per mobile device or tablet that should be able to push video to your system. If you are short of hardware device licenses, you can disable less important hardware devices to allow new hardware devices to run instead. You may also need a hardware device license for some devices that are NOT attached to your cameras. Examples of camera independent devices are perimeter detectors and some types of audio devices and input/output boxes. See the supported hardware site on the Milestone website.
Most XProtect add-on products require additional license types. The software license file also includes information about your licenses for add-on products. Some add-on products have their own separate software license files. You can find more information about add-on product licenses here:
For XProtect Express
If you install your VMS product on a virtual server, you need to activate your licenses and all descriptions about license activation, grace periods and other licensing related in this documentation is applicable for your installation.
However, if you install your VMS product on a physical server, all your purchased licenses are pre-activated and you can change and replace as many hardware devices you want. You cannot have licenses in a grace period, in an expired grace period or without licenses because you cannot add more hardware devices or other licensed devices than you have purchased licenses for. If you buy more licenses or upgrade your VMS product, you must make a manual activation to get access to the new licenses or new functionality. For more information, see Get additional licenses or About upgrading.
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