Milestone delivers support where you need it - Locally

At Milestone we understand the importance of providing excellent support for all our users. We deliver this by providing support through a global network of Authorized and Certified Milestone Partners who have trained in our products and solutions. As a Milestone user, your first contact for support should be your local Milestone Partner.

If needed, your local Partner can engage the Milestone Technical Support engineers, giving you an additional level of support. If you are not able to contact your local Partner, Milestone Technical Support is also available to help you directly and can be contacted during the support times listed below.

Issues with an XProtect Software License

Should you encounter a problem with licensing (for example, Software License Codes or Device License Keys) please contact the Milestone Technical Support Team directly.

Support hours and contacts

Europe, Middle East, Africa (EMEA) and Asia-Pacific (APAC) are supported by our European office.
EMEA and APAC Support email support@milestonesys.com or phone +45 88 300 610.
Support hours are 9:00-17:00 CET Monday-Friday.

The Americas are supported by our United States office.
Americas Support email support@milestone.us or phone 503 524 9310 - select '2' for support.
Support hours are 9am-5pm PST Monday-Friday.