| Heading | XProtect Products | Modules |
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| What is an SLC, a DLK and a MAC address? | Enterprise, Professional, Basis, Basis+, Central, Transact | Monitor |
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| How do I move my XProtect installation to another server? | Enterprise, Professional, Basis, Basis+ | System |
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| Can I get an alert if a technical problem occurs? | Enterprise, Professional, Basis, Basis+ | System |
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| Am I allowed to make multiple installations of the software? | Corporate, Enterprise, Professional, Basis, Basis+ | Licensing |
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| I have bought a license for 4 cameras; may I use more than 4 cameras if I use multi-channel video servers? | Enterprise, Professional, Basis, Basis+ | Licensing |
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| How secure is the video against image tampering? | Corporate, Enterprise, Professional, Basis, Basis+ | System |
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| I forgot the Administrator password. Is there a way around this? | Enterprise, Professional, Basis, Basis+ | Administrator |
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| Live and playback doesn’t work in my Web browser. What is wrong? | Enterprise, Professional, Basis, Basis+ | HTTP Server |
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| How do I change the e-mail and password used for Software Registration? | Corporate, Enterprise, Professional, Basis, Basis+, Central, Transact | Licensing |
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| How do I get new DLKs when upgrading to a newer software version? | Enterprise, Professional, Basis, Basis+ | Licensing |
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| Can Milestone send an engineer to help me with my installation? | Corporate, Enterprise, Professional, Basis, Basis+, Central, Transact, Matrix | Administrator |
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| I lost my SLC/DLK’s. How can I find them? | Enterprise, Professional, Basis, Basis+ | Licensing |
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| I need to get a new DLK because the MAC address has changed. How? | Enterprise, Professional, Basis, Basis+ | Licensing |
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| The system has entered DEMO mode. How do I proceed? | Enterprise, Professional, Basis+ | Licensing |
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| My camera is not listed as supported in the Release Note. Can I use it anyway? | Corporate, Enterprise, Professional, Basis, Basis+ | System |
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| Which cameras are supported in my software version? | Corporate, Enterprise, Professional, Basis, Basis+ | System |
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| The transaction data is not displayed instantly in the Transact window | Transact | Administrator |
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| How do I access my old Transact database after update to Transact 2.5? | Transact | Administrator |
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| How do I backup my XProtect installation? | Enterprise, Professional, Basis, Basis+ | System |
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| I am planning to update to Transact 2.5. Is there anything I need to know? | Transact | Administrator |
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| Why are there two types of recordings servers, Monitor and the Recording service? They seem to do the same. | Enterprise, Professional, Basis+ | Monitor |
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| Running Milestone XProtect on Windows Vista, important note. | Enterprise, Professional, Basis+ | System |
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| How do I see which SLC and software version I am using? | Enterprise, Professional, Basis, Basis+ | Administrator |
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| The “PTZ Preset Positions…” button is not shown. Why? | Enterprise, Professional, Basis+ | Administrator |
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| How can I check if the serial data is received by the Troy Serial Server? | Transact | System |
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| How do I wire and configure a Troy SS-8S-1 serial server for use with Milestone XProtect Transact? | Transact | System |
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| Default TCP/ IP ports being used in XProtect Corporate | Corporate | System |
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| Default TCP/IP ports being used in XProtect Enterprise | Enterprise | System |
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| How to run antivirus software on a XProtect server? | Corporate, Enterprise, Professional, Basis, Basis+ | System |
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| If my DLK does not work, what might the problem be? | Enterprise, Professional, Basis, Basis+ | Licensing |
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| How do I see which Device Driver Pack version is used? | Corporate, Enterprise, Professional, Basis, Basis+ | Administrator |
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| How can I reduce the displayed frame rate in the Smart Client? | Corporate, Enterprise, Professional, Basis+ | Smart Client |
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| Upgrading Milestone XProtect Corporate | Corporate | System |
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