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FAQ

This Frequently-Asked Questions section contains information culled from the experiences of the Milestone Support Team in response to questions we have received from users all over the world.

At Milestone we are committed to help our XProtect users to easily install and use our software. Therefore we constantly maintain and improve various documents aimed at helping our users: online help, printed manuals, how-to guides, FAQ and release notes.

The online help is available from the relevant XProtect applications, and the rest are available online in our downloads section, so you can download and read them at your convenience.

Please be aware that the FAQ might apply to specific software versions only—and that these versions may be different from yours.

Product AllCorporateEnterpriseProfessionalBasisBasisPlusCentralTransactMatrix

Modules AllAdministratorHTTP ServerLicensingMonitorSmart ClientSystem

Heading	XProtect Products	Modules
What is an SLC, a DLK and a MAC address?	Enterprise, Professional, Basis, Basis+, Central, Transact	Monitor
How do I move my XProtect installation to another server?	Enterprise, Professional, Basis, Basis+	System
Can I get an alert if a technical problem occurs?	Enterprise, Professional, Basis, Basis+	System
Am I allowed to make multiple installations of the software?	Corporate, Enterprise, Professional, Basis, Basis+	Licensing
I have bought a license for 4 cameras. May I use more than 4 cameras if I use multi-channel video servers?	Enterprise, Professional, Basis, Basis+	Licensing
How secure is the video against image tampering?	Enterprise, Professional, Basis, Basis+	System
I forgot the Administrator password. Is there a way around this?	Enterprise, Professional, Basis, Basis+	Administrator
Live and playback doesn’t work in my Web browser. What is wrong?	Enterprise, Professional, Basis, Basis+	HTTP Server
How do I change the e-mail and password used for Software Registration?	Corporate, Enterprise, Professional, Basis, Basis+, Central, Transact	Licensing
How do I get new DLKs when upgrading to a newer software version?	Enterprise, Professional, Basis, Basis+	Licensing
Can Milestone send an engineer to help me with my installation?	Corporate, Enterprise, Professional, Basis, Basis+, Central, Transact, Matrix	Administrator
I lost my SLC/DLKs. How can I find them?	Enterprise, Professional, Basis, Basis+	Licensing
I need to get a new DLK because the MAC address has changed. How?	Enterprise, Professional, Basis, Basis+	Licensing
The system has entered DEMO mode. How do I proceed?	Enterprise, Professional, Basis+	Licensing
My camera is not listed as supported in the Release Notes. Can I use it anyway?	Corporate, Enterprise, Professional, Basis, Basis+	System
Which cameras are supported in my software version?	Corporate, Enterprise, Professional, Basis, Basis+	System
The transaction data is not displayed instantly in the Transact window	Transact	Administrator
How do I access my old Transact database after update to Transact 2.5?	Transact	Administrator
How do I back up my XProtect installation?	Enterprise, Professional, Basis, Basis+	System
I am planning to update to Transact 2.5. Is there anything I need to know?	Transact	Administrator
Why are there two types of recordings servers, Monitor and the Recording service? They seem to do the same.	Enterprise, Professional, Basis+	Monitor
Running Milestone XProtect on Windows Vista, important note.	Enterprise, Professional, Basis+	System
How do I see which SLC and software version I am using?	Enterprise, Professional, Basis, Basis+	Administrator
The "PTZ Preset Positions…" button is not shown. Why?	Enterprise, Professional, Basis+	Administrator
How can I check if the serial data is received by the Troy Serial Server?	Transact	System
How do I wire and configure a Troy SS-8S-1 serial server for use with Milestone XProtect Transact?	Transact	System
Default TCP/ IP ports being used in XProtect Corporate	Corporate	System
Default TCP/IP ports being used in XProtect Enterprise	Enterprise	System
How to run antivirus software on a XProtect server?	Corporate, Enterprise, Professional, Basis, Basis+	System
If my DLK does not work, what might the problem be?	Enterprise, Professional, Basis, Basis+	Licensing
How do I see which Device Driver Pack version is used?	Corporate, Enterprise, Professional, Basis, Basis+	Administrator
How can I reduce the displayed frame rate in the Smart Client?	Corporate, Enterprise, Professional, Basis+	Smart Client
Upgrading Milestone XProtect Corporate	Corporate	System
How secure is the XProtect Corporate video against image tampering?	Corporate	System
Using 3GB Operating System Virtual Memory to Optimize XProtect Memory Usage	Enterprise, Professional, Basis+	System
Universal Driver	Corporate, Enterprise, Professional, Basis+	System
How to replace a Recording Server	Corporate	Administrator
How to View XProtect Corporate Recordings from the Daylight Saving Time (DST) Change Hour	Corporate	Smart Client