Products



"Milestone is still so easy to use, even with upgrades: we put up a new server, installed the software, loaded the DLK, and we were done. I don’t see how it could get any easier."


Steve Dickerson, Manager of Academic Computing, Wichita State University

Product Maintenance Agreements

A Milestone Product Maintenance Agreement (PMA) entitles you to install product upgrades free of charge. The PMA is a contract that runs 1 or more years at a time. The price of a PMA is approximately 18% of the recommended retail product price and is purchased along with a new product, or if you purchase a product upgrade.
 
A PMA Protects your Investment and gives you Control over the Total Cost of Ownership. 
  
Two strong arguments for choosing a PMA with your product:

Stay on the Technological Forefront. Get free access to all interim and major releases, patches and device packs within your product category. Without a PMA, you pay 50% of the recommended retail price of your existing product when upgrading.
        
Lower the Cost of Growing your Installation. We will refund the full purchase price of your existing product when you upgrade to a higher-level product (trade-in). You only pay the difference! Without a PMA, we refund 50% of the recommended retail price of your existing product when purchasing a higher-level product.


See which products have a PMA: 

XPB+

XPP

XPE

XPCO

1-year PMA

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2-year PMA

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3-year PMA

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  - not available        º optional        • mandatory

  
How does a PMA Work?

When buying an XProtect™ product license, you can choose to buy a PMA at the same time. Under the PMA, all upgrades are completely free of charge for one year. The software upgrades are delivered electronically throughout the year.
  

How long does it Last?

You buy a PMA for up to 3 years at a time. Prior to its expiration, your Milestone partner will be automatically sent emails to remind you about renewal.
  

How is it Purchased?

With new purchase: The PMA is only available as part of a new product purchase and not as an add-on to a product that has been purchased previously.
 
When Upgrading: A customer can trade in a Milestone product (previously purchased without a PMA) at a value of 50% of its Manufacturer’s Suggested Retail Price (MSRP), to upgrade to a newer version of XProtect™ and purchase a PMA at that time. It also makes an upgrade to later releases of the software (more camera licenses) less expensive. When upgrading, the PMA gives you a 100% return on your original investment: the upgrade discount equals the current MSRP + 1-year PMA cost.