Software Upgrade Plan

Software Upgrade Plan


Take advantage of the benefits of the fast-growing IP video world with Milestone’s Software Upgrade Plan (SUP). With seamless access to the latest technology and features in XProtect® video management software (VMS), the most efficient and cost-effective way to upgrade and expand your installation, SUP gives you the freedom to choose the best solution for today and tomorrow.


Cost-effective upgrades

  • Your present security installation might meet your current needs, but when requirements change, you may wish to trade-in your installation for one of Milestone’s more advanced solutions. SUP offers a full trade-in price of your current Milestone product, making it more cost effective* when you choose to upgrade to an XProtect solution that fits your needs.

*When trading in to a more advanced solution without an active SUP, only 30 percent value of your current Milestone solution is retained for trade in.

Future-proof your installation

  • Users with an active SUP gain immediate access to the latest features developed specifically for demanding security installations. Milestone releases new features with each version of XProtect VMS, and service updates are released several times a year with improvements that ensure the software performs at its best.

Restore the value of your security investment at any time

  • Changes to terms of Milestone's SUP means that users can now purchase a SUP opt-in license at any time, regardless of the age of their current Milestone XProtect VMS installation or whether they have previously held a valid SUP before. With a SUP, you will instantly restore the value of your Milestone solution for cost effective upgrades in future.

    Contact your reseller or Milestone Inside Sales today!

Read Software Upgrade Plan Terms and Conditions

Related Resources

Contact Information

For questions or to purchase a SUP, please contact Milestone Inside Sales:


Customers in Europe, the Middle East, Africa (EMEA) and Asia Pacific (APAC) should contact our European office

9:00 – 16:00 CET

Phone: +45 88 300 684



Customers in the Americas should contact our North American office

7 a.m. – 5 p.m. PST

Phone +1 503 350 1100