June 2026 Arcules updates: Webinar recording and Q&A

Q: Does Arcules provide a back-end solution to provide law enforcement with relevant video evidence from the cloud recordings that meets courtroom standards? 

A: Arcules has a feature we call "Cases." It allows you to collect video related to specific incidents and then share that evidence based on permissions. This also includes sharing information (including export capabilities) with external agencies, such as law enforcement and legal.

Q: Will license plate recognition be supported with other cameras (in addition to Axis) in the future?

A: Yes, we're looking into adding more vendors to our support for camera-side LPR. It would be great to hear from you if you are looking for an LPR integration beyond camera-side analytics. Please consider signing up to our customer panel. 

Q: Is color search camera-dependent? 

A: Color search is currently available for all supported cameras when using cloud storage (as opposed to gateway/edge storage). The plan for the future is that certain cameras will be supported for edge color search (but no ETA at this time). 

Q: Does Arcules have facial recognition?

A: No. 

Q: In a manufacturing environment, can you detect a black glove on a conveyor belt? If yes, does it work with either Hanwha or Axis cameras?

A: In this scenario, you would use the Arcules AI search to first filter for people, and then ask for additional attributes such as clothing color, wearing hats, etc. We have not tried to look specifically for gloves, but it is a feasible attribute to search for. This is supported on cameras connected through a gateway; see the list in the answer to the next question.

Q: Do you have a list of cameras that are compatible with Arcules?

A: Here are our lists of supported cameras when using a gateway versus Camera to Cloud. 

Q: What’s the difference between a gateway and a recording server? Is it in the hardware, software, or both?

A: An Arcules gateway is a piece of hardware that runs the Arcules gateway software. An Arcules gateway appliance is self-managed, self-updating, and cloud-connected. You can choose whether 1) video should buffer and be temporarily stored on the gateway before it's sent to the cloud, or 2) video is to be fully stored on the gateway (our Edge storage option).

The XProtect Recording Server is a piece of software you can run on an appliance you buy from us or a third-party vendor. You can technically also host the Recording Server in a cloud solution like AWS, although most customers keep it on-prem.

Q: Do you need an SD card?

A: Arcules can be deployed with on-site gateways or as a Camera to Cloud architecture, where no gateway is needed. In the latter case, yes, an SD card is needed. 

Q: Do you see the supply chain for gateways being more resilient than normal servers have been lately?

A: We expect them to be equivalent. We have contracted with our manufacturers and distributors to ensure the best inventory and delivery times. But if you opt for Camera to Cloud, you do not need a hardware gateway.

Q: Are there specific bandwidth requirements when using gateways?

A: This article lists the bandwidth requirements. But if you opt for edge storage (i.e., on the gateway), the subscription requires almost no bandwidth to the cloud (about 20-50kbps per camera). 

Q: Which brands of access control systems and IoT sensors can we currently connect to the Arcules platform?

A: At the time of this webinar, Arcules works with the Genea, Imron, and Acre access control systems. We also support Halo and Triton sensors. 

Q: We have XProtect Corporate and are looking to add Arcules for a new site. Can the Evidence Lock in XProtect work the same way with footage from Arcules if they are integrated?

A: With a hybrid setup, you can view Arcules feeds in XProtect, but the footage itself from Arcules won't be stored/locked in XProtect. You would need to add the footage to Cases in the Arcules platform in order for it to be locked. However, we have passed the idea of Evidence Lock on Arcules foorage on to our product management team.

Q: Can you provide an estimated cost for integrating Arcules with our current environment? Specifically, I'd like to know whether the pricing is per camera and what additional costs we should expect for licensing, cloud services, storage, and implementation.

A: Arcules is a subscription service based on the number of cameras, the resolution, and the retention time for storing video. And we can adjust your subscription as you build out the project and potentially expand. We offer one-, three-, and five-year agreements, with the option to pay annually for the longer-term agreements. This is preferable for customers looking to spread out operating costs. In addition to per-camera pricing, the cost will vary depending on FPS. Gateways are a one-time expense. Arcules includes direct technical support from Milestone via email, chat, and phone at no additional cost to customers. 

If you contact us, we'll be happy to put you in touch with a local integrator who can provide a quote that includes implementation of a hybrid XProtect + Arcules setup.