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Milestone Product Lifecycle

Milestone products have a lifecycle with several stages, depending on their availability and support. For more information on the details of each stage and how it applies to the different products, please see below product lifecycle sections on:


Lifecycle for XProtect – active product versions

Milestone’s Video Management Software products change status from General Availability to Limited Availability three months after a similar or substituting product has been released. In special cases where a newer version has not been released, Limited Availability will start one year from the General Availability date. Milestone guarantees a minimal availability period of four years for all its VMS products, in which the product becomes Discontinued after three years from its General Availability date and Terminated after four years. Milestone reserves the right to prolong the lifespan of its products at its sole discretion.
* The above availability status rules refer also to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile.

  General availability Limited availability Discontinued Terminated
Product available for new sale through partners Yes No No No
Product available for expansion1 sale through partners Yes Yes Yes No
License activation Yes Yes Yes Yes2
Product documentation and manuals available on Milestone website Yes Yes Yes No
Software available on Milestone website Yes Yes Yes No
Free online Self-Help support resources Yes Yes Yes No
Free support3 via phone and web form Yes Yes No No
Priority support (paid) services4 Yes Yes No No
Service releases fixing relevant bugs Yes No No No
Operation-critical hotfixes Yes Yes No No
1 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)
2 License activation is available for 10 years after General availability
3 Partner support option: Help-Desk
4 Partner support option: Milestone Care Premium and Milestone Care Elite
Please note: The information contained below represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.

* The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile

XProtect Corporate

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021 November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
Previous versions of XProtect Corporate have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Expert

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021 November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
Previous versions of XProtect Expert have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Professional+

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021 November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect Professional+ have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Express+

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 General availability November 12, 2020 September 29, 2021  November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect Express+ have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Essential+

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021  November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect Essential+ have been terminated. For more information about how to upgrade, please contact Milestone.

Lifecycle for XProtect – retiring products

The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.

  General availability Maintenance mode Limited availability Terminated
Product available for new sales through partners Yes Yes No No
Product available for expansion 1 sales through partners Yes Yes Yes No
License activation Yes Yes Yes Yes2
Product available for Care Plus new sale Yes Yes3 No No
Product available for Care Plus renewal Yes Yes3 Yes3 No
Product available for Care Plus opt-in Yes Yes3 Yes4 No
Product available for Care Premium new sale Yes Yes3 No No
Product available for Care Premium renewal Yes Yes3 Yes3 No
Product available for Care Premium opt-in Yes Yes3 Yes No
Product available for trade in with Care Plus Yes Yes Yes No
Product available for trade in without Care Plus Yes Yes Yes Yes
Product resources and specifications available on Milestone website Yes Yes No No
Product documentation and manuals available on Milestone website Yes Yes Yes No
Software available on Milestone website Yes Yes Yes No
Free online Self-Help support resources Yes Yes No No
Free support5 via phone and web form Yes Yes Yes No
Security patches fixing severe or catastrophic bugs Yes Yes Yes No
Operation-critical hotfixes Yes Yes3 Yes No
1 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system
2 License activation is available for 10 years after General availability
3 Expiration date can not exceed date of termination
4 Full price of three years of Care Plus or full price of one year Care Premium, despite the coverage period may be shorter due to the date of termination
5 Partner support option: Help-Desk

XProtect Enterprise

Current StatusMaintenance modeLimited availabilityTerminated
Limited availability May 3, 2016 June 1, 2020 June 30, 2022

XProtect Professional

Current StatusMaintenance modeLimited availabilityTerminated
Maintenance mode June 19, 2019 June 30, 2022 June 30, 2024

XProtect Express

Current statusMaintenance modeLimited availabilityTerminated
Maintenance mode June 19, 2019 June 30, 2022 June 30, 2024

XProtect Essential

Current StatusMaintenance modeLimited availabilityTerminated
Limited availability   June 1, 2019 June 30, 2022

Lifecycle for XProtect - retiring versions

The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.

  General availability Limited availability Discontinued Terminated
Product available for new sale through partners Yes No No No
Product available for expansion1 sale through partners Yes Yes Yes No
License activation Yes Yes Yes Yes2
Product resources and specifications available on Milestone website Yes No No No
Product documentation and manuals available on Milestone website Yes Yes Yes No
Software available on Milestone website Yes Yes Yes No
Free online Self-Help support resources Yes Yes Yes No
Free support3 via phone and web form Yes Yes No No
Priority support (paid) services4 Yes Yes No No
Service releases fixing relevant bugs Yes No No No
Operation-critical hotfixes Yes Yes No No
1 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)
2 License activation is available for 10 years after General availability
3 Partner support option: Help-Desk
4 Partner support option: Milestone Care Premium and Milestone Care Elite
Please note: The information contained below represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.

* The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile

XProtect Enterprise

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2016 R2 Discontinued June 1, 2016 -- June 1, 2020 *) June 30, 2022 *)
Please note that the 2016 R2 version is the final release of XProtect Enterprise. No further releases of this product are planned.
*) Customers wanting support on XProtect Enterprise after June1, 2020 can get this by signing up for the Care Premium service. Milestone will provide technical support to customers requiring support beyond June 1, 2022 on individual contract basis.
Previous versions of XProtect Enterprise have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Professional

Version Current status General availability Limited availability Discontinued Terminated
2019 R2 General availability June 19, 2019 June 30, 2022   June 30, 2024
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
Previous versions of XProtect Professional have been terminated. For more information about how to upgrade, please contact Milestone.
The 2019 R2 release represents the last release for XProtect Professional. The product will remain available for purchase until June 2022. Likewise, Milestone will continue to provide technical support on the products until they are terminated in June 2024. Please view Product Lifecycle Retired Products for more info.

XProtect Express

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability  June 19, 2019 June 30, 2022   June 30, 2024
2019 R1 Limited availability  February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Discontinued October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
Previous versions of XProtect Express have been terminated. For more information about how to upgrade, please contact Milestone.
The 2019 R2 release represents the last release for XProtect Express. The product will remain available for purchase until June 2022. Likewise, Milestone will continue to provide technical support on the products until they are terminated in June 2024. Please view Product Lifecycle Retired Products for more info.

Milestone XProtect add-on products

XProtect Access

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021  November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2018, 2021 June 7, 2018, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

XProtect LPR

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021  November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect LPR have been terminated.

Milestone Open Network Bridge

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021  November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect LPR have been terminated.

XProtect Screen Recorder

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021 November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2018, 2021 June 7, 2018, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect Screen Recorder have been terminated.

XProtect Smart Wall

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021  November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect Smart Wall have been terminated.

XProtect Transact

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021 November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Discontinued February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Terminated October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021

Previous versions of XProtect Transact have been terminated. For more information, please contact Milestone.

Milestone Utilities

Software Manager

Version Current status General availability Limited availability Discontinued Terminated
2021 R2 General availability October 27, 2021   October 27, 2024 October 27, 2025
2021 R1 General availability June 29, 2021 January 27, 2022 June 29, 2024 June 29, 2025
2020 R3 Limited availability November 12, 2020 September 29, 2021  November 12, 2023 November 12, 2024
2020 R2 Limited availability June 9, 2020 February 12, 2021 June 9, 2023 June 9, 2024
2020 R1 Limited availability February 11, 2020 September 9, 2020 February 11, 2023 February 11, 2024
2019 R3 Limited availability October 8, 2019 May 11, 2020 October 8, 2022 October 8, 2023
2019 R2 Limited availability June 19, 2019 January 8, 2020 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Discontinued October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Discontinued June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022

Husky IVO Series

  General availability Limited availability Sustaining Discontinued Terminated
Product available for new sale through partners Yes Yes No No No
Product available for expansion1 sale through partners N/A N/A N/A N/A N/A
Product promotion resources and specifications available on Milestone website Yes Yes No No No
Product support documentation and manuals available on Milestone website Yes Yes Yes Yes No
Annual release of recovery image available through Milestone Technical Support2 Yes Yes Yes No No
Husky Tools Installers available on Milestone website Yes Yes Yes No No
Milestone Care Plus available3 N/A N/A N/A N/A N/A
Service releases fixing relevant bugs4 Yes Yes Yes No No
Operation-critical hotfixes4 Yes Yes Yes No No
Warranty – Onsite Support5 Yes Yes Yes No No
Free online Self-Help support resources Yes Yes Yes Yes No
Free support6 via phone and web form Yes Yes Yes No No
Priority support (paid) services7 N/A N/A N/A N/A N/A

 

1 Expansion sale covers purchase of additional XProtect VMS device licenses and is governed by the lifecycle of the used XProtect VMS product.
2 Milestone provides one software image based on the R1 release of the XProtect VMS software each year. The availability of these images are dependent on the availability of new releases of the underlying XProtect VMS software.
3 Milestone Care Plus coverage can only be purchased for the used XProtect VMS product.
4 Hotfixes and other corrective measures concerning the XProtect VMS fixes are governed by the lifecycle of the used XProtect VMS product.
5 Husky IVO products are covered by Milestone Limited Hardware Warranty, with Onsite Support Service and authorized for repair by Milestone Technical Support.
6 Partner support option: Help-Desk.
7 Via Milestone Care Premium and Milestone Care Elite, and coverage can only be purchased for the used XProtect VMS product.
 

Husky IVO Series

Husky IVO Series

Husky product Current status General availability Limited availability Sustaining Discontinued Terminated
Husky IVO 150D General availability June 30, 2021        
Husky IVO 350T General availability June 30, 2021        
Husky IVO 350R General availability June 30, 2021        
Husky IVO 700R General availability June 30, 2021        
Husky IVO 1000R General availability June 30, 2021        
Husky IVO 1800R General availability June 30, 2021        

 


Husky X Series

 

  General availability Limited availability Sustaining Discontinued Terminated
Product available for new sale through partners Yes Yes No No No
Product available for expansion1 sale through partners N/A N/A N/A N/A N/A
Product promotion resources and specifications available on Milestone website Yes Yes No No No
Product support documentation and manuals available on Milestone website Yes Yes Yes Yes No
Annual release of recovery image available through Milestone Technical Support2 Yes Yes Yes No No
Milestone Care Plus available3 N/A N/A N/A N/A N/A
Service releases fixing relevant bugs4 Yes Yes Yes No No
Operation-critical hotfixes4 Yes Yes Yes No No
Warranty – RMA5 Yes Yes Yes Yes No
Free online Self-Help support resources Yes Yes Yes Yes No
Free support6 via phone and web form Yes Yes Yes No No
Priority support (paid) services7 N/A N/A N/A N/A N/A
Expansion sale covers purchase of additional XProtect VMS device licenses and is governed by the lifecycle of the used XProtect VMS product.
Milestone aims to provide one recovery image based on the R1 release of the XProtect VMS software each year. The availability of these images are dependent on the availability of new releases of the underlying XProtect VMS software.
Milestone Care Plus coverage can only be purchased for the used XProtect VMS product.
4 Hotfixes and other corrective measures concerning the XProtect VMS fixes are governed by the lifecycle of the used XProtect VMS product.
Husky units covered by Milestone Limited Hardware Warranty can be returned for repair if the unit is authorized for repair by Milestone Technical Support.
Partner support option: Help-Desk.
Via Milestone Care Premium and Milestone Care Elite, and coverage can only be purchased for the used XProtect VMS product.
 

Husky X Series

Husky X Series

Husky product Current status General availability Limited availability Sustaining Discontinued Terminated
Husky X2 Sustaining December 7, 2018 N/A May 11, 2021 Aug 31, 2024 Aug 31, 2026
Husky X8 Limited availability November 2, 2018 May 11, 2021 Dec 31, 2021    

 


Husky M Series

  General availability Limited availability Sustaining Discontinued Terminated
Product available for new sale through partners Yes Yes1 No No No
Product available for expansion2 sale through partners Yes Yes Yes Yes No
Product promotion resources on Milestone website Yes No No No No
Product specifications available on Milestone website Yes Yes Yes No No
Product support documentation and manuals available on Milestone website Yes Yes Yes Yes No
Annual release of new software images available on Milestone website3 Yes Yes Yes No No
Milestone Care Plus available4, 9
Yes Yes Yes Yes No
Service releases fixing relevant bugs5 Yes Yes Yes No No
Operation-critical hotfixes Yes Yes Yes No No
Warranty – RMA6 Yes Yes Yes Yes No
Free online Self-Help support resources Yes Yes Yes Yes No
Free support7 via phone and web form Yes Yes Yes No No
Priority support (paid) services8 Yes Yes Yes No No
1 Limited availability in product stocks and should expect longer dispatch times.
2 Expansion sale covers purchase of additional XProtect VMS device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license).
Milestone provides one software image based on the R1 release of the XProtect VMS software each year from 2020. In 2019, the software image for Husky M20/M30/M50 will be based on 2019 R2, while for Husky M500A/M550A it will be based on 2018 R3. The availability of these images are dependent on the lifecycle of the underlying XProtect VMS new software releases.
4 Milestone Care Plus coverage can be purchased for up to 5 years from initial purchase date of the Husky unit.
5 Bug fixes are addressed by the annual image released for the Husky unit.
6 Husky units covered by Milestone Limited Hardware Warranty can be returned for repair if the unit is authorized for repair by Milestone Technical Support.
7 Partner support option: Help-Desk.
Via Milestone Care Premium and Milestone Care Elite.
9 Milestone Care Plus is not available for Husky M30 after July 31, 2021.
 

Husky M Series

Husky M Series

Husky productCurrent statusGeneral availabilityLimited availabilitySustainingDiscontinuedTerminated
Husky M20 Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024
Husky M30 Discontinued   February 6, 2018 July 31, 2018 February 6, 2021 June 30, 2024
Husky M50 Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024
Husky M500A Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024
Husky M550A Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024

 


Terminated products

Terminated products

Product NameTerminated
Husky M10 October 1, 2020
XProtect Go June 1, 2020
XProtect Access Control Module April 15, 2019
XProtect LPR 2015 April 15, 2019
XProtect Go 2014 May 21, 2018
XProtect Go 2013 October 7, 2017
XProtect Business 3.x January 5, 2017
XProtect Go 2.1 September 6, 2016
System watch 1.0 September 6, 2016
XProtect Go 2.0 September 2, 2015
XProtect Analytics LPR Plug-in September 2, 2015
XProtect Analytics Generic VA Plug-in September 2, 2015
XProtect Analytics Bosch Plug-in September 2, 2015
XProtect Analytics Agent Vi Plug-in September 2, 2015
XProtect Analytics September 2, 2015
XProtect NVR SE April 4, 2015
XProtect Essential NVR April 4, 2015
XProtect Go 1.0 August 26, 2014
XProtect Central July 1, 2014
XProtect PDA Client May 21, 2013
XProtect Matrix November 21, 2012
XProtect Basis + 6.5 November 21, 2012
XProtect Basis 4.0 December 31, 2008
Advanced Remote Client 1.1 January 7, 2008
XProtect Entry 1.3 January 12, 2005
Surveillance XXV 3.x January 8, 2005
Surveillance XXV 2.x January 12, 2004
Surveillance PRO 1.x January 11, 2003
Surveillance LITE 1.x January 4, 2003