Tech Support is here to help

Status

KB #

Category

Title

NEW

7433

FAQ

Smart Client: Joystick PTZ commands affect multiple windows

NEW

7589

FAQ

Upgrading your XProtect VMS even though your CarePlus agreement has expired?

NEW

7591

FAQ

Recording Server stops, Recording Failover takes over, and Smart Client does a reload of configuration and views

NEW

7553

Troubleshooting

A long visualization delay on 4K cameras (solution)

NEW

7443

Hotfix

Recording Server: footage deleted without warning after move hardware and restart (hotfixes for 2016 - 2018 R2)

NEW

7550

Hotfix

It is not possible to re-export footage exported from the Web Client (hotfix for 2018 R2)

NEW

7551

FAQ

The Express Add Hardware feature not detecting the correct driver when adding Hikvision devices (troubleshooting steps)

NEW

7549

Troubleshooting

Cannot install XProtect Advanced VMS: 'Error Code received -2068643838'

NEW

7548

FAQ

MIP SDK: What is the maximum number of metadata streams for a hardware device?

NEW

7547

FAQ

How to monitor device's connectivity

NEW

7445

Troubleshooting

The LPR Server is showing 'LPR Camera license is invalid' for all the LPR cameras

NEW

7448

How To

The 'update on motion' setting affects all instances of a camera in all views (Smart Client 2017 R1+)

NEW

3155

Troubleshooting

A user using the Smart Client on a remote computer does not see any data in the LPR tab

NEW

7440

Troubleshooting

System error when installing XProtect: 'The IIS uses port 80, but this port is also used by the process...'

NEW

7439

FAQ

Mobile Server: Extracting the exported ZIP file with 7-zip returns "Headers Error"

NEW

5881

How To

Using 'SearchAllTables' stored procedure to pull data from the SQL database

NEW

1951

FAQ

Interconnect license clarification for encoder devices with multiple cameras

Updated

2918

Troubleshooting

XProtect Smart Client leaks memory when using Hardware Acceleration

Updated

3386

Troubleshooting

Installation of XProtect Advanced VMS fails if the SQL 'sa' account is renamed or disabled

Updated

3713

How To

Smart Client Player — how to play "orphaned" video files without a database (two methods)

Updated

5882

Hotfix

XProtect Smart Client 2018 R2 day-zero hotfix

Updated

3610

Troubleshooting

XProtect Smart Client has very high CPU use during live and playback (integrated Intel Graphics driver)

Updated

4214

Troubleshooting

Installation fails with error "CREATE or ALTER ASSEMBLY failed in the assembly ..." (XProtect Advanced VMS, SQL 2017)

Updated

2123

Troubleshooting

XProtect installer may fail with the error "Category does not exist" or "Cannot load Counter Name data because an invalid index"

Updated

1278

Troubleshooting

Unable to add a camera to XProtect Professional VMS (Professional, Express)

UPDATE

4220

Hotfix

XProtect 2018 R1 cumulative patch installer (for Management Server, Management Client, and Recording Server) 

UPDATE

4219

Hotfix

XProtect 2017 R3 cumulative patch installers (for Management Client, Management Server, and Recording Server)

UPDATE

6211

Hotfix

XProtect 2018 R2 cumulative patch installers

UPDATE

4220

Hotfix

XProtect 2018 R1 cumulative patch installer (for Management Server, Management Client, and Recording Server) 

UPDATE

5880

Hotfix

XProtect Smart Client users cannot login in a large Active Directory environment

UPDATE

4211

Hotfix

Issue: Evidence Locks are duplicated (XProtect Advanced VMS)