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Fixed!

Pazartesi, 17 Şubat 2020

Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Article Summary

Status

Category

KB#

Title

NEW

FAQ

20633

Service accounts (users/permissions) in XProtect ? white paper

NEW

How To

20548

Check which features are supported by the XProtect products (download detailed comparison charts)

NEW

FAQ

20547

Smart Client Log Collector tool (download & how-to)

NEW

Troubleshooting

20549

Mobile Server ? Login page on HTTP not available (troubleshooting)

NEW

FAQ

20546

XProtect Mobile ? Sectigo root centificate not trusted by Apple (FAQ)

NEW

How To

20543

Manually enabling streams for the Axis M3047-P and M3048-P cameras (how-to)

NEW

How To

20119

The latest MIP SDK available for XProtect Professional VMS (E-code)

NEW

How To

20542

Smart Client 2020 R1 and later ? scripting in HTML view elements

NEW

Troubleshooting

20453

XProtect VMS installer completes the installation process but some of the services are not created (troubleshooting)

NEW

FAQ

19940

XProtect Smart Client, version 2020 R1 and later ? online/offline Help

NEW

FAQ

19946

XProtect Management Client, version 2020 R1 and later ? online/offline Help

NEW

FAQ

19664

Smart Connect auto-configure mobile URL changes introduced in XProtect 2020 R1

NEW

Hotfix

20116

Updated drivers for JVC VN series ? XProtect Professional VMS (hotfix)

NEW

Troubleshooting

20122

The OpenStreetMap (OSM) integration does not work in the Smart Client (troubleshooting)

NEW

FAQ

20118

Missing XProtect system tray icons in the Windows taskbar (how-to)

NEW

How To

19936

XProtect Smart Client startup scripts (how-to)

NEW

FAQ

20115

XProtect software conflicting with third-party applications (troubleshooting)

NEW

Troubleshooting

19058

The XProtect Management Client cannot log on and crashes (troubleshooting/hotfix)

Updated

FAQ

3617

How to set up the XProtect Recording Server for best performance

Updated

FAQ

3619

Recommended optimizations for XProtect VMS

Updated

How To

3156

Restoring a Smart Client timeline in XProtect Professional and streamlined XProtect software versions

Updated

How To

1276

Restore the XProtect Smart Client timeline in XProtect Corporate and XProtect Expert

Updated

How To

2990

Installation of Event-Link for Honeywell Galaxy MIP Plugin

Updated

How To

2225

How to logically combine events with AND/OR? (XProtect)

Updated

Troubleshooting

1403

How to configure the XProtect Data Collector service for proper display of System Monitor's data

Updated

How To

1194

Activating licenses for XProtect Advanced VMS products (how-to)

Updated

How To

1220

How to send email notifications through a Google Apps or a Gmail account

Updated

How To

1227

How to enable XProtect Smart Client logging automatically and manually ? two methods

Updated

FAQ

1179

About MIP SDK compatibility with different XProtect product versions

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

 

NEW Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?

  1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
  2. Click on the Support Broadcast tab
  3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

NEW Milestone Technical Support Webinar Dates 2020 - Local Language Milestone Technical Support Webinars!

Need help making the most of the Online Support Tools & Milestone Care? Or, do you need a helping hand with getting the best from Milestone Technical Support?

Look no further! Join a hands-on demo by Milestone Technical Support, designed for Partners and Milestone Care Premium Users. Get a full understanding of the support experience; what you can expect from Milestone Technical Support; how to use Milestone Care and Care Premium to its full potential and discover the benefits of Care within Milestone Technical Support.

Register for each 2020 local language webinar here: https://www.milestonesys.com/events/ - Type: Webinar & Search: "Hands-on Demo".

Or register directly via GoToWebinar:

English: https://register.gotowebinar.com/rt/7890134328275250700
Italian: https://register.gotowebinar.com/rt/7746080712851233804
Spanish: https://register.gotowebinar.com/rt/3142567364353037324
Dutch: https://register.gotowebinar.com/rt/9209080989165209612
French: https://register.gotowebinar.com/rt/5257960665984640268
Turkish: https://register.gotowebinar.com/rt/4728752525396437260

Husky RMA NEW TO My Cases – Husky RMA –you can now enter your Husky details directly in the web case form- Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.
Here's what you can expect from us.

Do you have a question about how to use Care Premium with Technical Support?

Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs