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Fixed!

Hotfixes to the problems you experience most often

Kasım 23, 2020
We occasionally experience bugs and release hotfixes to sort them out, prior to eliminating them in the next of the three yearly product updates.
We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:
New - FAQ (26700)
Event Server performance may be affected when using SQL Server 2019
read more
New - Troubleshooting (27298)
The Management Server installation fails with error: 'Failed while registering client, error status code: UnspecifiedError'
read more
New - FAQ (26702)
XProtect Recording Server using NFS storage solution
read more
Updated - Troubleshooting (25841)
Smart Client crashes when adding a camera to a Smart Map
read more
Updated - Troubleshooting (24191)
Error: 'XProtect Smart Client has encountered a problem and needs to close'
read more
Milestone Technical Support Webinars 2021!
Watch this space for the all-new hands-on demo by Milestone Technical Support – this year’s webinars will feature our new and improved case management portal - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.

Webinar schedule and registration coming soon!
Support Broadcast – the latest Hotfixes at your fingertips!
Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?
  1. Login to Support Community
  2. Click on the Support Broadcast tab
  3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"
Milestone Technical Support Policy
We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.
Here is what you can expect from us.
Do you have a question about how to use Care Premium with Technical Support?
Your most frequently asked Care Premium support questions answered.
Check out our Care Premium Support FAQs