Vi håller fortfarande på att lära oss ditt språk

Vi arbetar hårt för att göra alla sidor på milestonesys.com tillgängliga på så många språk som möjligt, men processen tar tid. Även om alla våra funktioner finns på flera språk. Vissa sidor, som denna, är inte tillgängliga på ditt lokala språk ännu.
Tack för visad förståelse.

OKEJ, JAG FÖRSTÅR

New troubleshooting tool

fredag, 1 november 2019

Even the best video management systems like XProtect sometimes act up. Now we are extending our support with the introduction of the Milestone Troubleshooting Assistant - a free online tool that will help you fix common issues.

 

What Is the Milestone Troubleshooting Assistant?

The Assistant is an addition to our free troubleshooting eLearning courses, our extensive knowledge base articles, and our active user forum. Activate the Assistant and it will help you identify the root cause of an issue and then walk you through the steps needed to resolve it.

 

What Can the Assistant Do for You?

The Milestone Troubleshooting Assistant is an interactive decision tree that provides support in maintaining, upgrading, and troubleshooting many common issues, such as when you:

  • cannot log into the Smart Client
  • cannot add a camera
  • are having server performance issues

The guide leads you through a branching process where you select answers to questions that are more and more specific to your particular issue.

 

How Do You Get Your Own Assistant?

The Troubleshooting Assistant is available online here as well as on the Milestone Support Portal. We will keep updating the tool to help you solve more and more of the issues you may encounter.