Support Process and Tools Manager

tisdag, 11 juni 2019

Författare: Melissa Thompson

Fixed! Hotfixes to the problems you experience most often 

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

 

Knowledge Base List - August 2019

Status

Category

KB#

Title

NEW

FAQ

1073

Encrypting video data with XProtect Corporate and Expert

NEW

FAQ

3645

Can I install my own copy of Windows (and/or XProtect) on a Husky device?

NEW

Troubleshooting

2764

Troubleshooting XProtect Management Server in a Microsoft Failover Cluster

NEW

Troubleshooting

12700

Fetching configuration failed during Lenel ACM integration setup (troubleshooting)

NEW

Hotfix

15996

Error in OutgoingAudioErrorText (hotfix for Smart Client 2019 R1)

NEW

How To

1058

How to back up XProtect Smart Client views and view groups (XProtect Professional VMS)

NEW

Troubleshooting

14520

Cannot login with Basic users (troubleshooting)

NEW

FAQ

16162

IIS Anonymous Authentication in XProtect VMS (white paper)

NEW

How To

1058

Set up PTZ: device port and port address settings

NEW

Hotfix

13561

Multicast on ImageViewerControl fails when using a non-default PlaybackController

NEW

Hotfix

13562

PlaybackUserControl sometimes does not show recordings (red markings) on the timeline correctly

NEW

How To

1037

Archiving recordings to network drives

NEW

How To

2184

How to set up your NAS archive storage

NEW

FAQ

1692

XProtect Corporate ? Frequently Asked Questions about Archiving

NEW

FAQ

16163

Fixing SQL server incompatibility when upgrading XProtect VMS

NEW

How To

1269

Backup and restore XProtect Corporate Recording Server

Updated

FAQ

12496

Setting up XProtect VMS: Deployment, Storage Architecture, System Architecture

Updated

How To

15635

How to configure port numbers and routed connections between the Management Server and the Recording Server

Updated

FAQ

16665

How to register the Smart Client to the server-side download page

Updated

FAQ

1960

List of TCP/IP ports used in XProtect Advanced VMS products

Updated

How To

2697

XProtect Management Server fails to start with an error message

Updated

Troubleshooting

2580

Database queue overflow (XProtect Professional VMS)

Updated

FAQ

16666

How to create a test license (Milestone distributors, Milestone resellers) ? two guides

Updated

FAQ

16664

Edge Retrieval from Axis devices returns no footage

Updated

FAQ

16667

'Recording Server terminates with error: Rule Group Configuration, add group: Unknown parent group'

Updated

Troubleshooting

16330

Husky error: 'Could not connect to Hardware Service... Reconnecting'

Updated

Troubleshooting

1642

View and stream video from XProtect Advanced VMS Recording Servers without DNS name resolution

Updated

How To

3468

How to use the Configuration Import/Export Utility

Updated

FAQ

9163

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)

Updated

FAQ

16329

Milestone Mobile and self-signed certificates (white paper)

Updated

How To

1598

Generate Certificate Signing Request (CSR) for SSL Certification for XProtect Mobile Server

Updated

FAQ

14768

Why is a self-signed certificate in the Mobile Server not accepted?

Updated

Troubleshooting

16673

Smart Client showing gaps in Edge recordings from Axis camera (troubleshooting)

Updated

How To 

1723

About generating crash dumps with the Microsoft Debug Diagnostic Utility

Updated

FAQ

16674

XProtect Mobile app and XProtect Mobile Express & Pro app (FAQ)

Updated

Troubleshooting

17006

Installing XProtect VMS 2019 R2 fails due to an error: 'System.ServiceModel.Channels.ServiceChannel cannot be used [...]'

Updated

Hotfix

12599

XProtect VMS cumulative patches (complete list)

 

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Milestone Technical Support Policy

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Here’s what you can expect from us.

 

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