Milestone Husky X8 Frequently Asked Questions
Find answers to your most frequently asked questions
Included software

Which XProtect VMS version is included in the unit?

Milestone Husky X series NVRs are preloaded with Milestone XProtect Advanced VMS, which means that they can be used with the following XProtect VMS variants: Express+, Professional+, Expert and Corporate, where required licenses are obtained separately.

Do I need to re-install the XProtect VMS if I want to upgrade from one XProtect product version to another, i.e. moving from XProtect Professional+ to XProtect Expert?

No, you just need to replace the license (SLC), which can be made in operation and preserved in the system configuration and video recordings.

Can the Milestone Husky X8 unit be used as a recording server in an existing XProtect VMS system?

Yes, it can. You can select a specific startup mode in the Husky Assistant, which helps you download the right VMS version from your existing XProtect VMS system. When you use the Milestone Husky X8 unit as a recording server, it does not require any dedicated licenses. Instead, the unit will draw upon the overall licenses in the existing XProtect VMS system.

Can I use the Milestone Husky X8 for local viewing?

Yes, you can. You can connect displays to the unit’s HDMI and DVI ports and view recorded video when you run the XProtect Smart Client.

Please note that local viewing consumes system resources, which will reduce the overall performance of the unit.

Which operating system does the unit use?

The Milestone Husky X8 unit comes with Microsoft Windows 10 IoT Enterprise CBB.

Will I receive updates to my Windows 10 OS?

Yes, you will receive updates in accordance with Microsoft’s support policy.

Mounting and Accessories

Can the unit be rack mounted?

Yes, the unit is prepared to be mounted in a rack. The Milestone Husky X8 chassis has rack ears, but the unit needs additional rail or shelf support to be sufficiently supported in the rear. Please refer to the Getting Started Guide for detailed instructions on how to correctly mount the unit.

Milestone does not accept any responsibility for units damaged due to incorrect mounting.

Which accessories are included?

The Milestone Husky X8 unit is shipped with power cords only. The unit does not include a keyboard, mouse or rack mounting equipment.

Storage

Which Hard Disk Drives can be used with Milestone Husky X8?

The Milestone Husky ™ NVR X series Approved Storage Drives lists the HDD that have been verified with the Milestone Husky X8 unit.

Milestone only guarantees the operation of the Milestone Husky NVR when tested and validated storage drives are used. If other types or sizes of storage drives are used, Milestone cannot guarantee the performance of the Milestone Husky NVR unit.

Can I purchase my own HDD?

Yes, you can, if you use HDD listed in the Milestone Husky™ NVR X series Approved Storage Drives.

If you want to source the HDDs yourself, you need to order disk trays with the Milestone Husky X8 unit.

Can I purchase additional HDD for my Milestone Husky X8 unit at a later stage, when I need additional HDDs?

No, you can only purchase HDD for your Milestone Husky X8 together with the purchase of the actual unit. Milestone does not sell HDD separately.

If you need replacement disks, Milestone recommends sourcing these via other channels. Please note that only HDD listed in the Milestone Husky ™ NVR X series Approved Storage Drives shall be used.

 

Do I need to deploy all 8 disk bays?

Yes, you do. The Husky Assistant configures the storage and possible RAID configuration automatically, and it is a prerequisite that all disk bays are used.

Can I use external storage with Milestone Husky X8?

Yes, you can. Please note that only HDD listed in the Milestone Husky ™ NVR X series Approved Storage Drives shall be used.

Which RAID configurations are available?

The Milestone Husky X8 supports RAID5 and RAID 10. The RAID controller supports other RAID configurations, but these are not configurable via the Husky Assistant and Milestone does not provide support for these RAID configurations.

Support and Warranty

Which kind of warranty coverage comes with the Milestone Husky X8 unit?

All Milestone Husky X series NVRs come with 3 years of limited warranty. For details, please see the warranty agreement.

Which kind of warranty coverage does the HDDs have?

HDDs purchased from Milestone come with 3 years of limited warranty. For details,  please see the warranty agreement.

Can I purchase Care Plus and Care Premium coverage for my Milestone Husky X8 unit?

No, there are no Care services for the bare Milestone  Husky X8 units. You can however purchase Care plus and Care Premium coverage on the XProtect VMS that you use on your Husky X series NVR.

What do I do if my Milestone Husky X8 unit does not function according to my expectations?

The Hardware and Maintenance Guide provides instructions on how to use the unit and how to conduct an initial fault diagnostic.

You can find support resources on the support page, including manuals, e-Learning courses and links to support forums.

If you cannot remedy the issue yourself, please contact your Milestone Reseller, from whom the Milestone Husky X8 unit was initially purchased.

You can find Milestone’s support and replacement procedure here.

Who do I contact if I cannot resolve an issue myself?

In the event of a potential hardware issue, please contact the Milestone Reseller, from whom the Milestone Husky X8 unit was initially purchased.

You can read more about Milestone’s support and replacement procedure here.