Milestone Care Premium

When you need 24/7
direct technical support

Milestone Care Premium package

Milestone Care Premium

When support can’t wait for Monday, Care Premium acts as an extension to Care Plus. It is primarily designed for business-critical installations where it is essential that system issues are addressed promptly.

Here’s what you get with Care Premium

Help from Milestone specialists
With 24/7 direct access to Milestone technical support teams, Care Premium supplements the service and support already provided via our broad and highly-qualified network of resellers and integrators. With Care Premium you enjoy the comfort of knowing that whenever you need help, we are here to help solve challenging and time-sensitive support requests.

Milestone experts, here to help
Know that whenever and wherever you need help, we are here for you. With access to our professional support teams - experts in our products and situated across the world - you get peace of mind knowing they can handle any potential issue with your Milestone product.

Only a phone call away
We are committed to delivering dependable 24/7/365 support to installations where video surveillance is vital to business operations. When you choose Care Premium you get access to numerous support specialists and you can be confident that they are there to help you every step of the way.

We recognize the business-critical nature of your installation. Sometimes support just can’t wait for Monday. With Care Premium you get prioritized support and peace of mind that critical issues are dealt with quickly and with minimal interruption to your business.

Be first in line
Based on a service level agreement with committed response times, Care Premium ensures critical issues are addressed promptly and with the appropriate level of attention and urgency to limit the interruption to your business.

Minimize potential misunderstandings by communicating with support engineers in your preferred language.

We are close
Localized support allows you to engage with Milestone’s experts in your preferred location and, where possible, in your preferred language. Based on availability, this avoids misunderstandings and ensures exact exchange of case and resolution data.

Milestone Care Premium

When support
can’t wait for Monday

Find out which Care package
that best fits your needs


Self-help support


License Chat

Knowledge base

User Forum

Access to new device driver packs

Access to new product versions

Reseller access to Customer Dashboard

100% trade-in credit when upgrading

Push notifications and Smart Connect

Direct technical email and phone support 24/7/365

Case Management Tool

Localized support available in selected markets

Committed response times

Committed resolution times

Technical Chat Support

Dedicated technical account manager

Known issues list

Do you need more
Care coverage?

Take a look at Care Elite and see how a
dedicated Milestone technical account manager
can help with mission-critical installations


Want to see if your system is up to date?

With our online Version Comparison Tool, you see how XProtect VMS
has evolved by comparing versions.

Want to learn more?

Icon_Storage Created with Sketch.
Download Care

Visit our content portal to find more detailed information.

Group Created with Sketch.
Care program

Free online course to help you learn the Care fundamentals. Requires My Milestone credentials.


Milestone Care Premium

Be first in line
for support.

Our network of partners can help you
take advantage of Care – why not start today?