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Milestone CARE™ Premium

Support when you need it

Milestone Care Premium gives you direct access to the Milestone Technical Support Team
to help you solve critical and time-sensitive support requests. It is a designed as a
supplement to the excellent support provided by your Milestone reseller. 

To get access to Milestone Care Premium, contact your reseller Milestone CARE find a reseller



Milestone Care Premium

Available to Milestone Care Plus customers, Milestone Care Premium gives you peace of mind, knowing that any potential issue with your Milestone products will be dealt with quickly and with a minimal disruption to your business. It ensures critical issues are solved promptly and with the appropriate level of urgency.


Milestone CARE


Milestone CARE

Minimize misunderstandings by communicating with support staff in your own language


Milestone CARE

Get support when you
need it – 24/7/365

Milestone CARE Online E-care portal

Ensure that critical incidents are handled with the right urgency


Milestone Care Premium includes:

Online eCare portal



Free access to self-paced, interactive training courses
Milestone CARE chat supportChat support Chat for licensing issues and non-technical questions 
Milestone CARE knowledge baseKnowledge base
Milestone solution center for common support questions and issues
Milestone Systems User forumUser forum
Best practice sharing forum 



Milestone CARE access to server releasesAccess to Service Releases Free and immediate access to all new software service releases
Milestone CARE access to new device driver packsAccess to new device driver packs Free and immediate access to all new device driver packs

Investment protection


Milestone CARE Trade-in value on software productsTrade-in value on software products Get 100% credit on your current Milestone product when upgrading to a newer or more advanced product
Milestone CARE access to new versionsAccess to new versions Immediate access to the latest product updates

Online services


Milestone CARE Customer dashboardCustomer Dashboard Online system health monitoring service available for your reseller

Problem resolution


Milestone CARE 24/7 Technical Support24/7 Technical support Direct access to Milestone Technical Support via email and phone – 24/7/365
  Case management tool Case Management Online tool for filing and tracking technical cases 
Milestone CARE Localized supportLocalized support Localized support available in select markets. Contact Milestone to learn more.
Milestone CARE Prioritized handlingPrioritized handling Receive prioritized handling when contacting Milestone Technical Support
Milestone CARE Committed response timesCommitted response times Service level agreement with committed response times



Compare CARE packages

Care comparison overview

Milestone Care





  Annual fee



  Chat support

  Knowledge base

  User forum

  Access to Service Releases

  Access to new device driver packs

  Trade-in value on software products





  Access to new versions


Milestone Customer Dashboard  Customer Dashboard


  24/7 Technical support (1)


Case Managment Case Management Tool


  Localized support


  Prioritized handling


  Committed response times


  Committed resolution times


  Technical account manager


  Known issues list


Requires Milestone Care™ Plus on covered products
  *)  End-customer tech support is available through Milestone partners for Milestone Care™ Basic and Milestone Care Plus



Looking for a customizable support offering? Join the Elite team.


Milestone CARE


Milestone Care

Milestone CARE Elite

Dedicated technical
account management

Milestone CARE read more



Find the right Care Product for your business needs

Contact your reseller and get more information