When you need 24/7
direct technical support
When support can’t wait for Monday, Care Premium acts as an extension to Care Plus. It is primarily designed for business-critical installations where it is essential that system issues are addressed promptly.
Here’s what you get with Care Premium
Help from Milestone specialists
With 24/7 direct access to Milestone technical support teams, Care Premium supplements the service and support already provided via our broad and highly-qualified network of resellers and integrators. With Care Premium you enjoy the comfort of knowing that whenever you need help, we are here to help solve challenging and time-sensitive support requests.
Milestone experts, here to help
Know that whenever and wherever you need help, we are here for you. With access to our professional support teams - experts in our products and situated across the world - you get peace of mind knowing they can handle any potential issue with your Milestone product.
Only a phone call away
We are committed to delivering dependable 24/7/365 support to installations where video surveillance is vital to business operations. When you choose Care Premium you get access to numerous support specialists and you can be confident that they are there to help you every step of the way.
We recognize the business-critical nature of your installation. Sometimes support just can’t wait for Monday. With Care Premium you get prioritized support and peace of mind that critical issues are dealt with quickly and with minimal interruption to your business.
Be first in line
Based on a service level agreement with committed response times, Care Premium ensures critical issues are addressed promptly and with the appropriate level of attention and urgency to limit the interruption to your business.
Minimize potential misunderstandings by communicating with support engineers in your preferred language.
We are close
Localized support allows you to engage with Milestone’s experts in your preferred location and, where possible, in your preferred language. Based on availability, this avoids misunderstandings and ensures exact exchange of case and resolution data.
can’t wait for Monday
Access to new device driver packs
Access to new product versions
Reseller access to Customer Dashboard
100% trade-in credit when upgrading
Push notifications and Smart Connect
Direct technical email and phone support 24/7/365
Case Management Tool
Localized support available in selected markets
Committed response times
Committed resolution times
Technical Chat Support
Dedicated technical account manager
Known issues list
Be first in line