When you want a
technical account manager
Milestone Care Elite is a customizable service package that requires minimal system interruption and is designed for mission-critical installations. With a dedicated Milestone Technical Account Manager who knows everything about your system, you get personalized and prioritized support with the comfort of knowing that any potential technical issues will be resolved within the agreed service-level objectives.
Here’s what you get with Care Elite
Based on a customized service-level agreement with committed resolution objectives, Care Elite ensures that critical issues are addressed promptly and with the appropriate level of attention and urgency. This limits interruption to your business.
Fastest route to resolution
Milestone experts, here to help
Know that whenever and wherever you need help, we are here for you. With access to our professional support teams - experts in our products and situated across the world - you get peace of mind knowing they can handle any potential issue with your Milestone product.
Only a phone call away
We are committed to delivering dependable 24/7/365 support to installations where video surveillance is vital to business operations. When you choose Care Elite you get prioritized access to numerous support specialists and you can be confident that they are there to help you every step of the way.
With a dedicated Milestone Technical Account Manager who knows everything about your system, you get personalized and prioritized support and the comfort of knowing that technical issues will be resolved within the agreed service-level objectives.
Talk to someone who knows your installation
A dedicated Milestone Technical Account Manager ensures extensive technical knowledge and familiarity with the installation to help monitor resolution performance on any reported case.
Define the exact level of support and service your business requires and comply with the highest support demands.
Milestone Care Elite provides an extensive level of customization for businesses – always tailored to your exact business needs.
Hands-on technical support training
Three days of free hands-on training and knowledge transfer to your own frontline support representative(s) to make the most out of our partnership.
Access to new device driver packs
Access to new product versions
Reseller access to Customer Dashboard
100% trade-in credit when upgrading
Push notifications and Smart Connect
Direct technical email and phone support 24/7/365
Case Management Tool
Localized support available in selected markets
Committed response times
Committed resolution times
Technical Chat Support
Dedicated technical account manager
Known issues list
Get a direct line to someone
who knows your system.