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Milestone Care Elite

When you want a
dedicated Milestone
technical account manager

Milestone Care Elite

Milestone Care Elite is a customizable service package that requires minimal system interruption and is designed for mission-critical installations. With a dedicated Milestone Technical Account Manager who knows everything about your system, you get personalized and prioritized support with the comfort of knowing that any potential technical issues will be resolved within the agreed service-level objectives.

Here’s what you get with Care Elite


Based on a customized service-level agreement with committed resolution objectives, Care Elite ensures that critical issues are addressed promptly and with the appropriate level of attention and urgency. This limits interruption to your business.

Fastest route to resolution

Milestone experts, here to help
Know that whenever and wherever you need help, we are here for you. With access to our professional support teams - experts in our products and situated across the world - you get peace of mind knowing they can handle any potential issue with your Milestone product.

Only a phone call away
We are committed to delivering dependable 24/7/365 support to installations where video surveillance is vital to business operations. When you choose Care Elite you get prioritized access to numerous support specialists and you can be confident that they are there to help you every step of the way.


With a dedicated Milestone Technical Account Manager who knows everything about your system, you get personalized and prioritized support and the comfort of knowing that technical issues will be resolved within the agreed service-level objectives.

Talk to someone who knows your installation
A dedicated Milestone Technical Account Manager ensures extensive technical knowledge and familiarity with the installation to help monitor resolution performance on any reported case.


Define the exact level of support and service your business requires and comply with the highest support demands.

Customized support
Milestone Care Elite provides an extensive level of customization for businesses – always tailored to your exact business needs.

Hands-on technical support training
Three days of free hands-on training and knowledge transfer to your own frontline support representative(s) to make the most out of our partnership.

Milestone Care Elite

Support designed
for you

Find out which Care package
that best fits your needs

Elite

Self-help support

E-Learning

Chat support

Knowledge base

User Forum

Access to new device driver packs

Access to new product versions

Reseller access to Customer Dashboard

100% trade-in credit when upgrading

Push notifications and Smart Connect

Direct technical email and phone support 24/7/365

Case Management Tool

Localized support available in selected markets

Comitted response times

Comitted resolution times

Dedicated technical account manager

Known issues list

Want to see if your system is up-to-date?

With our online Version Comparison Tool, you see how XProtect VMS has evolved by comparing different versions.

CLICK TO ACCESS
Want to learn more?

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Download Care
materials

Visit our content portal to find more detailed information.

DOWNLOAD
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Care program
eLearning

Free online course to help you learn the Care fundamentals. Requires My Milestone credentials.

GO TO ELEARNING

Milestone Care Elite

Get a direct line to someone
who knows your system.

Our network of partners can help you take
advantage of Care – why not start today?

CONTACT A RESELLER