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Milestone CARE™ Elite

Support tailored to your business needs

Ideal for mission-critical surveillance installations, Milestone Care Elite is a
customizable service offering that provides you with dedicated
technical support from Milestone.

To get access to Milestone Care Elite, contact your reseller Milestone CARE find a reseller


Milestone Technical Support Policy

Get a full understanding of what support you can expect from us and
how to get the most of it. Access the Milestone Technical Support Policy here.


Milestone Care Elite

Milestone Care Elite enables you to define the exact level of support and service your
business requires. You get direct and personalized technical support, and the
assurance that all technical issues will be resolved within
agreed service level objectives. 


Milestone CARE


Milestone CARE

Ensure fast and proactive management of your installation through access to the known issues database


Milestone CARE

Achieve minimal system downtime

Milestone CARE Online E-care portal

Work with a dedicated contact with extensive knowledge of your installation


Milestone Care Elite includes:

Online eCare portal



Free access to self-paced, interactive training courses
Milestone CARE chat supportChat support Chat for licensing issues and non-technical questions 
Milestone CARE knowledge baseKnowledge base
Milestone solution center for common support questions and issues
Milestone Systems User forumUser forum
Best practice sharing forum 



Milestone CARE access to server releasesAccess to Service Releases Free and immediate access to all new software service releases
Milestone CARE access to new device driver packsAccess to new device driver packs Free and immediate access to all new device driver packs

Investment protection


Milestone CARE Trade-in value on software productsTrade-in value on software products Get 100% credit on your current Milestone product when upgrading to a newer or more advanced product
Milestone CARE access to new versionsAccess to new versions Immediate access to the latest product updates

Online services


Milestone CARE Customer dashboardCustomer Dashboard Online system health monitoring service available for your reseller

Problem resloution


Milestone CARE 24/7 Technical Support24/7 Technical support Direct access to Milestone Technical Support via email and phone – 24/7/365
  Case management tool Case Management Online tool for filing and tracking technical cases
Milestone CARE Localized supportLocalized support Localized support available in key markets
Milestone CARE Prioritized handlingPrioritized handling Receive prioritized handling when contacting Milestone Technical Support
Milestone CARE Committed response timesCommitted response times Service level agreement with committed response times
Milestone CARE committed resolution timesCommitted resolution times Service level agreement with committed resolution times
Milestone CARE Technical account managerTechnical account manager Dedicated Milestone Technical Account Manager
Milestone CARE known issues listKnown issues list Access to a dynamic list of currently known issues



Compare CARE packages

Care comparison overview

Milestone Care





  Annual fee



  Chat support

  Knowledge base

  User forum

  Access to Service Releases

  Access to new device driver packs

  Trade-in value on software products





  Access to new versions


Milestone Customer Dashboard  Customer Dashboard


  24/7 Technical support (1)


Case Managment Case Management Tool


  Localized support


  Prioritized handling


  Committed response times


  Committed resolution times


  Technical account manager


  Known issues list


Requires Milestone Care™ Plus on covered products
  *)  End-customer tech support is available through Milestone partners for Milestone Care™ Basic and Milestone Care Plus



Looking for a customizable support offering? Join the Elite team.


Milestone CARE


Contact your reseller and join the Elite.