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Milestone CARE™ Basic

A basic service that is anything but basic

Milestone Care Basic is a free service offered with
all Milestone surveillance products.



Milestone Care Basic

All Milestone customers gain access to the eCare Portal, an extensive self-help
universe consisting of online guides, chat assistance on licensing issues,
a user forum for sharing best practices and much more. 


Milestone CARE


Milestone CARE

Find and share solutions and best practices with Milestone users around the world.


Milestone CARE

Ensure continued compatibility of your Milestone installation with new third-party devices. 

Milestone CARE Online E-care portal

Get a tangible return on 
your investment.


Milestone Care Basic includes:

Online eCare portal



Free access to self-paced, interactive training courses
Milestone CARE chat supportChat support Chat for licensing issues and non-technical questions 
Milestone CARE knowledge baseKnowledge base
Milestone solution center for common support questions and issues
Milestone Systems User forumUser forum
Best practice sharing forum 



Milestone CARE access to server releasesAccess to Service Releases Free and immediate access to all new software service releases
Milestone CARE access to new device driver packsAccess to new device driver packs Free and immediate access to all new device driver packs

Investment protection


Milestone CARE Trade-in value on software productsTrade-in value on software products Get a 30% credit on your current Milestone product when upgrading to a newer or more advanced product



Compare CARE packages

Care comparison overview

Milestone Care





  Annual fee



  Chat support

  Knowledge base

  User forum

  Access to Service Releases

  Access to new device driver packs

  Trade-in value on software products





  Access to new versions


Milestone Customer Dashboard  Customer Dashboard


  24/7 Technical support (1)


Case Managment Case Management Tool



  Localized support


  Prioritized handling


  Committed response times


  Committed resolution times


  Technical account manager


  Known issues list


Requires Milestone Care™ Plus on covered products
  *)  End-customer tech support is available through Milestone partners for Milestone Care™ Basic and Milestone Care Plus



When your business needs change — maybe it’s time to expand your coverage


Milestone CARE


Milestone Care

Milestone CARE Plus

Future-proof your
surveillance installation

Milestone CARE read more

Milestone Care

Milestone CARE Premium

Round-the-clock support for
your Milestone product

Milestone CARE read more

Milestone Care

Milestone CARE Elite

Expedient resolution of critical issues
through dedicated account management

Milestone CARE read more



Find the right Care Product for your business needs

Contact your reseller and get more information