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Milestone CARE™ Basic

A basic service that is anything but basic

Milestone Care Basic is a free service offered with
all Milestone surveillance products.

 

 

Milestone Care Basic

All Milestone customers gain access to the eCare Portal, an extensive self-help
universe consisting of online guides, chat assistance on licensing issues,
a user forum for sharing best practices and much more. 

 

Milestone CARE

 

Milestone CARE

Find and share solutions and best practices with Milestone users around the world.

 

Milestone CARE

Ensure continued compatibility of your Milestone installation with new third-party devices. 

Milestone CARE Online E-care portal

Get a tangible return on 
your investment.

 

Milestone Care Basic includes:

Online eCare portal

 

eLearning

Free access to self-paced, interactive training courses
Milestone CARE chat supportChat support Chat for licensing issues and non-technical questions 
Milestone CARE knowledge baseKnowledge base
Milestone solution center for common support questions and issues
Milestone Systems User forumUser forum
Best practice sharing forum 

Upgrades/updates

 

Milestone CARE access to server releasesAccess to Service Releases Free and immediate access to all new software service releases
Milestone CARE access to new device driver packsAccess to new device driver packs Free and immediate access to all new device driver packs

Investment protection

 

Milestone CARE Trade-in value on software productsTrade-in value on software products Get a 30% credit on your current Milestone product when upgrading to a newer or more advanced product

 

 

Compare CARE packages

Care comparison overview

Milestone Care

Basic

Plus

Premium

Elite

  Annual fee

Free

  e-Learning

  Chat support

  Knowledge base

  User forum

  Access to Service Releases

  Access to new device driver packs

  Trade-in value on software products

30%

100%

100%

100%

  Access to new versions

 

Milestone Customer Dashboard  Customer Dashboard

 

  24/7 Technical support (1)

   

Case Managment Case Management Tool

   

 

  Localized support

     

  Prioritized handling

   

  Committed response times

   

  Committed resolution times

     

  Technical account manager

     

  Known issues list

     

Requires Milestone Care™ Plus on covered products
  *)  End-customer tech support is available through Milestone partners for Milestone Care™ Basic and Milestone Care Plus

 

 

When your business needs change — maybe it’s time to expand your coverage

 

Milestone CARE

 

Milestone Care

Milestone CARE Plus

Future-proof your
surveillance installation

Milestone CARE read more

Milestone Care

Milestone CARE Premium

Round-the-clock support for
your Milestone product

Milestone CARE read more

Milestone Care

Milestone CARE Elite

Expedient resolution of critical issues
through dedicated account management

Milestone CARE read more

 

 

Find the right Care Product for your business needs

Contact your reseller and get more information