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XProtect Essential Frequently Asked Questions
Below we have compiled the answers to the most frequently asked questions from the XProtect Essential forum.

How do I get started with XProtect Essential?

You need to register your XProtect Essential license on our website within 30 days of downloading it. The registered license is active for 12 months. After 12 months, you will need to re-register your license online, at no cost, to continue using the software. Once the product is re-registered, an additional 12 months are added to the software expiration date.

How do I register or re-register my license?

Will I be warned when my license is expiring?

You will receive three email notifications before your license expires: one at 60 days prior, one at 30 days prior and one on the actual expiry day. The notification emails will be sent to the email address you used to register the license.

You can always find the expiry date in the Management Application.

How many cameras can I connect to my Essential system?

The free version of XProtect Essential supports up to 8 cameras.

What features are included in the free Essential?

Some of the key features included in the free version of XProtect Essential are: an interactive single-layer map, Smart Search (motion-based advanced video search), support for all XProtect® clients, including the best mobile app in the industry, and unlimited retention time.

For a complete overview, please consult the Essential product page.

Can I upgrade from Essential to a more advanced Milestone product?

We have ensured it will be possible and easy for you to expand and upgrade with XProtect Essential:

For instance, if you have multiple locations you can easily upgrade to XProtect Express or another Milestone product to take advantage of Milestone Interconnect or to XProtect Professional for multi-server support.

Remember that regardless of which product you are using, the user interfaces are the same, so you don’t have to worry about learning a new system.

For more information on how to upgrade your product, click here to find your local authorized Milestone reseller https://www.milestonesys.com/where-to-buy/